topic Re: Error triggering Base Station Update ERROR in Arlo

Error triggering Base Station Update ERROR

cherry-pie — Thu, 29 Sep 2016 18:29:09 GMT

i just updated the Arlo app today only to find a brand new popup that states "new firmware 1.2.2688 update is available for camera # 1". I click to update and then it looks like its updating but 10 seconds later an orange band at the top of the app says "Error triggering base station update". I tried this 5 times - same thing. I also tried unconnecting and re-connecting the base station and tried multuple times again = fail...

if i go to Settings> My Devices > Camera 1 has a triangle exclamation and it wants me to update the firmware but i cant.

Any suggestions on how to correctly update the firmware for this camera since following this logically hasnt helped 😕 ?

Re: Error triggering Base Station Update ERROR

TomMac — Fri, 08 Apr 2016 21:30:11 GMT

I would wait till tomorrow..

I haven't seen the update work instantly ( it prob set a flag in the base ).

Most of the updates I've seen come in the wee hours of the AM. Just reset you base via the power button to let it clear the cache, and then click on the triangle in settings/devices/camera ... don't worry if it doesn't work.... AND THEN CHECK TOMORROW

Re: Error triggering Base Station Update ERROR

MrSpock — Sat, 09 Apr 2016 08:47:46 GMT

Hello all i have the exact sames issue as of last night and the cam that is suffering shows a wrong bat value of 5% even though the bat is realy at 100%.

Netgear support help pls

Re: Error triggering Base Station Update ERROR

browneyes1127 — Sun, 10 Apr 2016 00:10:02 GMT

Having the same problem, could something new to g with the latest update?

Re: Error triggering Base Station Update ERROR

MrSpock — Sun, 10 Apr 2016 00:15:22 GMT

Arlo support where r u pls???

Re: Error triggering Base Station Update ERROR

jguerdat — Sun, 10 Apr 2016 14:11:58 GMT

Have you created a trouble ticket? That's the official support mechanism - forums are informal and a lot of it is user-supported rather than Arlo support folks.

Re: Error triggering Base Station Update ERROR

MrSpock — Sun, 10 Apr 2016 14:17:13 GMT

I have not yet i will and also i will contact the UK team as we work with them in the company i work for. however it would be good to see the answer here for something that obviusly is not afecting one user but many.

Re: Error triggering Base Station Update ERROR

MrSpock — Sun, 10 Apr 2016 14:18:09 GMT

does anyone have an update on this from Arlo?

Re: Error triggering Base Station Update ERROR

JamesC — Mon, 11 Apr 2016 16:00:21 GMT

MrSpock,

Are you sure that the batteries are at 100%? You might consider swapping the batteries with a camera that you know is behaving normally to check to see if you get the same results. If so, it would seem these batteries are depleted and need to be replaced.

Cameras with low batteries will not update firmware, if you are having trouble with this camera updating it's firmware, the low batteries are likely the reason.

Please let us know the results,

JamesC

Re: Error triggering Base Station Update ERROR

csfirearms — Wed, 13 Apr 2016 23:49:42 GMT

I have a brand new system with fresh batteries and I get this error.

Re: Error triggering Base Station Update ERROR

MrSpock — Thu, 14 Apr 2016 00:20:19 GMT

yeah same here my battaries are full like i said the problem presists. i have escalated it to the UK Netgear team directly with details and data. i am standing by for an answer

Re: Error triggering Base Station Update ERROR

csfirearms — Thu, 14 Apr 2016 00:27:13 GMT

Well let me know if you get info on a fix and if it works!

Re: Error triggering Base Station Update ERROR

JamesC — Thu, 14 Apr 2016 22:06:42 GMT

csfirearms, MrSpock

If possible, could one (or both) of you post a screenshot of the error you are receiving, if you are still receiving it of course.

Thank you,

JamesC

Re: Error triggering Base Station Update ERROR

MrSpock — Thu, 14 Apr 2016 22:08:24 GMT

hi James how can i add a picture here ? i see no option for that.

Re: Error triggering Base Station Update ERROR

csfirearms — Thu, 14 Apr 2016 22:56:25 GMT

Here's a link to my photobucket.

http://i718.photobucket.com/albums/ww181/csfirearms/Screenshot_20160414-175215_zpskokvmkjz.png

Re: Error triggering Base Station Update ERROR

MrSpock — Thu, 14 Apr 2016 22:59:00 GMT

it asks for registration sory dont i want to register but i presed uplad

Re: Error triggering Base Station Update ERROR

csfirearms — Thu, 14 Apr 2016 23:33:01 GMT

Re: Error triggering Base Station Update ERROR

JamesC — Fri, 15 Apr 2016 17:01:35 GMT

csfirearms,

What firmware version is your base station on? You can check by navigating to Settings > My Devices > select your base station > FW version. The latest is 1.7.3_5005.

MrSpock,

Are you seeing this same error or something different?

JamesC

Re: Error triggering Base Station Update ERROR

csfirearms — Fri, 15 Apr 2016 17:28:35 GMT

Mine is running the latest. 1.7.3_5005

Re: Error triggering Base Station Update ERROR

MrSpock — Fri, 15 Apr 2016 17:54:40 GMT

hello James
Yes the very same mesage as the picture uploaded, same thing exactly and my hub FW is 1.7.3_5005 too.
I got 4 Arlo cameras and 3 are on FW 1.2.4941 and the one that wont upgrade no matter what i do has FW 1.2.2688.
I tried upgrading from Android and iOS too.
The problematic cam battery is fresh, practically unused and the issue apeared out of the blue a few days ago.
You try upgrade and it never completes. The cam works and streams every time you open the app.