topic Re: Arlo showing pink shade in picture in Arlo

Arlo showing pink shade in picture

BobinortingOrti — Thu, 29 Sep 2016 18:28:35 GMT

One of my four cameras is not showing color, it has a pink type of coloring in the picture. Not black and white but a shading in the pink range, not satisfactory. I took batteries out and started over with set up but no luck getting a color picture. Any suggestions or is this a defective camera? Bob

Re: Arlo showing pink shade in picture

TomMac — Thu, 07 Apr 2016 15:59:38 GMT

If the reset did not clear it , it sounds like there is a problem with the ir filter

contact Netgear for possible replacement

Re: Arlo showing pink shade in picture

CharleyB — Wed, 27 Apr 2016 16:00:07 GMT

One of my cameras has the same problem as described by Bobinorting. Same advice for me, or is there some other reset approach?

Re: Arlo showing pink shade in picture

JamesC — Wed, 27 Apr 2016 16:46:27 GMT

CharleyB,

Please contact the Arlo Support Team to resolve this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Arlo showing pink shade in picture

magdi5838 — Tue, 07 Jun 2016 15:10:44 GMT

I am having the same issue with one of my cameras, showing pink shade. I reset it many times but it keeps happening.

Re: Arlo showing pink shade in picture

JamesC — Tue, 07 Jun 2016 16:16:52 GMT

magdi5838,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Arlo showing pink shade in picture

Jroldfield5 — Fri, 22 Jul 2016 22:23:20 GMT

Just set up the system and I too have a camera that is showing pink. Tried to reset and same pink screen.

Re: Arlo showing pink shade in picture

JamesC — Mon, 25 Jul 2016 16:40:43 GMT

Jroldfield5,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Arlo showing pink shade in picture

BASeal — Mon, 25 Jul 2016 16:47:36 GMT

I just recently started having the same issue with one of my cameras. I changed the batteries and no changes. I have contacted Tech Support and will wait to see what the next step is.

Re: Arlo showing pink shade in picture

Dcardinale — Sun, 21 Aug 2016 13:17:27 GMT

I brought the camera close to the base station then all of a sudden it went to true color. Could have been a by chance but it worked for me. Keeping an eye on it and will return it to Arlo for repair if it happens again.

Re: Arlo showing pink shade in picture

Dcardinale — Sun, 21 Aug 2016 13:19:12 GMT

I called tech support and they immediately gave me an RMA to return the camera for repair or replacement at no cost.

Re: Arlo showing pink shade in picture

Neynaa — Sun, 26 Feb 2017 20:27:45 GMT

James I notice the one that I brought had the same numbers but not serial number could this be a bad batch? This will be my third camera and this issue is very disappointing seem like an infrared problem one hates to keep going back to the store because of the same issue look suspicious and it's the add on to the set that keeps going bad plus the batteries in a new box are half dead when u open it?

Re: Arlo showing pink shade in picture

JamesC — Tue, 28 Feb 2017 17:11:20 GMT

Neynaa,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC