topic Re: 2 cameras offline in Arlo

2 cameras offline

Akslawns — Thu, 29 Sep 2016 18:28:32 GMT

I have had 4 cameras up for one month. Today I went to check them on the app and 2 are not connected. Do I have to take all 4 cameras down and resync them all or can I do just the 2 that are not working?

Re: 2 cameras offline

Akslawns — Thu, 07 Apr 2016 15:10:44 GMT

Re: 2 cameras offline

wxman — Thu, 07 Apr 2016 15:23:09 GMT

Same issue here. Yesterday they were fine and today 2 offline. This must be due to an update since its not a coincidence that others are having the same issue.

Arlo Support...you need to have someone looking into this because it defeats the purpose of having cameras!

Re: 2 cameras offline

TomMac — Thu, 07 Apr 2016 15:46:01 GMT

Akslawns wrote:
I have had 4 cameras up for one month. Today I went to check them on the app and 2 are not connected. Do I have to take all 4 cameras down and resync them all or can I do just the 2 that are not working?

only the two not working

Re: 2 cameras offline

wxman — Thu, 07 Apr 2016 15:50:51 GMT

I have 3 and 2 not working...one has the newest firmware update, others can't check because it says not connected

Re: 2 cameras offline

JamesC — Thu, 07 Apr 2016 18:40:09 GMT

Akslawns, wxman

Have you tried power cycling the cameras that are showing not connected (open and close the battery compartment door). Pay close attention to the LED behavior on the camera, What do the different LED behaviors on my Arlo Wire-Free camera mean?

Please let me know the results

JamesC