topic Re: Can't reuse an already existing Netgear (non-Arlo) e-mail address account? in Arlo

Can't reuse an already existing Netgear (non-Arlo) e-mail address account?

ant — Mon, 26 Sep 2016 22:25:47 GMT

Hello.

I signed up Netgear Arlo with a new e-mail account and added a couple e-mail addresses (granted Friends with full administrator rights) to access) without any problems a few days ago. They never were used for general Netgear and its Arlo web sites.

Earlier, I tried to use my e-mail address that was used on Netgear's forums but it seems to reject from its invitation e-mail's link/URL. Signing up an account with that e-mail address says "session expired" error and signing in says not found (probably because I couldn't finish signing up).

Does Netgear Arlo's web site not let reuse our generic Netgear account? 😞

Thank you in advance. 🙂

Re: Can't reuse an already existing Netgear (non-Arlo) e-mail address account?

ant — Tue, 03 Mar 2015 10:01:34 GMT

How many forums and web sites does Netgear have? It is confusing:

https://community.netgear.com/ is for Arlo only?

https://my.netgear.com/
http://forum1.netgear.com/

They don't seem to be consistent to each other.

Re: Can't reuse an already existing Netgear (non-Arlo) e-mail address account?

4vrnvr — Tue, 03 Mar 2015 12:24:18 GMT

ant wrote:
How many forums and web sites does Netgear have? It is confusing:
https://community.netgear.com/ is for Arlo only?
https://my.netgear.com/
http://forum1.netgear.com/

They don't seem to be consistent to each other.

Doesn't seem confusing to me...

community.netgear.com (this site) is Arlo support only

my.netgear.com and forum1.netgear.com are the same site and support a wide variety of other netgear products.

Re: Can't reuse an already existing Netgear (non-Arlo) e-mail address account?

ant — Tue, 03 Mar 2015 18:23:32 GMT

4vrnvr wrote:
ant wrote:
How many forums and web sites does Netgear have? It is confusing:
https://community.netgear.com/ is for Arlo only?
https://my.netgear.com/
http://forum1.netgear.com/

They don't seem to be consistent to each other.
Doesn't seem confusing to me...

community.netgear.com (this site) is Arlo support only

my.netgear.com and forum1.netgear.com are the same site and support a wide variety of other netgear products.

Why isn't Arlo forum not using the same account data as the other two/2 since this is the same netgear.com domain?

Re: Can't reuse an already existing Netgear (non-Arlo) e-mail address account?

KennethL — Tue, 03 Mar 2015 22:04:13 GMT

NETGEAR is currently working to improve the Online experience. We are working to bring together existing NETGEAR forums (Forum1.NETGEAR.com, ReadyNAS.com/forum, forums.Prosecure.NETGEAR.com) under one system. This is a work in progress.

MyNETGEAR is our Single Sign-On portal for

New Product Registration of your devices and services
Submitting Online cases
NETGEAR Cloud services
Logging into the NETGEAR Community

Community.NETGEAR.com will be an environment for our customers, partners, and prospects to get answers, share ideas, collaborate, and gain best practices. The Arlo product is the first to showcase our community involvement.

Stay tuned as we continue to improve your experience with us.

Regards,

Kennneth

NETGEAR Community Manager

Re: Can't reuse an already existing Netgear (non-Arlo) e-mail address account?

ant — Tue, 03 Mar 2015 22:18:14 GMT

KennethL wrote:
NETGEAR is currently working to improve the Online experience. We are working to bring together existing NETGEAR forums (Forum1.NETGEAR.com, ReadyNAS.com/forum, forums.Prosecure.NETGEAR.com) under one system. This is a work in progress.

MyNETGEAR is our Single Sign-On portal for
New Product Registration of your devices and services
Submitting Online cases
NETGEAR Cloud services
Logging into the NETGEAR Community

Community.NETGEAR.com will be an environment for our customers, partners, and prospects to get answers, share ideas, collaborate, and gain best practices. The Arlo product is the first to showcase our community involvement.

Stay tuned as we continue to improve your experience with us.

Regards,
Kennneth
NETGEAR Community Manager

Wow, even more! Is there an ETA on when everything will be merged into a single account?