topic Re: firmware update yesterday. Now both cameras say not con nected etc. battreries good in Arlo

firmware update yesterday. Now both cameras say not con nected etc. battreries good

patbarce — Thu, 29 Sep 2016 18:34:08 GMT

Firmware up-dated yesterday. Caameras were working afterwards, but tonight both say not connected. Wireless connection ok witheverything else.

Re: firmware update yesterday. Now both cameras say not con nected etc. battreries good

jguerdat — Sun, 17 Apr 2016 12:08:25 GMT

Try both the app and browser to see if it's actually working. Als, power cycle the base and maybe the cameras (open and close the battery doors). Still happening?

Re: firmware update yesterday. Now both cameras say not con nected etc. battreries good

Bluedevil — Sun, 17 Apr 2016 14:23:56 GMT

Same here. 4 of 5 cameras now not connected.

Re: firmware update yesterday. Now both cameras say not con nected etc. battreries good

JamesC — Mon, 18 Apr 2016 22:04:06 GMT

Bluedevil,

Consider power cycling the base station. Allow the base station to come back online and check the status of the cameras. Please let us know if you are still having this issue after power cycling.

JamesC

Re: firmware update yesterday. Now both cameras say not con nected etc. battreries good

KMD456 — Tue, 19 Apr 2016 02:59:57 GMT

Same here! Immediately after updating 2 of 5 cameras offline. Tried rebooting several times, opened battery compartment, tried to re-sync...nothing is working!

Re: firmware update yesterday. Now both cameras say not con nected etc. battreries good

Bluedevil — Tue, 19 Apr 2016 12:26:47 GMT

Well, the bad news: the cameras are at a vacation home 1500 miles away. The good news: the cameras finally connected on their own.

Re: firmware update yesterday. Now both cameras say not con nected etc. battreries good

Bluedevil — Tue, 19 Apr 2016 15:35:43 GMT

And now they're all down!

Re: firmware update yesterday. Now both cameras say not con nected etc. battreries good

JamesC — Tue, 19 Apr 2016 20:36:18 GMT

KMD456,

It sounds like the cameras that are offline may need fresh batteries. Try installing a fresh set and check to see if that brings the cameras back online.

Bluedevil,

Did you try power cycling the base station? This can be done remotely by logging in to your Arlo account and navigating to Settings > My Devices > select your base station > Restart. Allow the base station to come back online and check the status of the cameras. If they are still showing offline, they may need fresh batteries. Try installing a fresh set and check to see if that brings the cameras back online.

JamesC

Re: firmware update yesterday. Now both cameras say not con nected etc. battreries good

Bluedevil — Tue, 19 Apr 2016 22:43:17 GMT

Good advice. I did not know that I could restart the base station remotely. Will try that. Thanks.