topic Re: Syncing problems new install in Arlo

Syncing problems new install

Beetle02 — Wed, 28 Sep 2016 21:26:14 GMT

I got the first camera to sync OK. When I try to sync the second camera I cannot get the sync light on the base station to start blinking. I press and hold the sync button on the base station for at least two seconds with no luck. Any ideas? I am doing the setup from my computer and not the ap but that should not have anything to do with the syncing. Thanks

Re: Syncing problems new install

Schorschi — Sat, 16 Jul 2016 05:34:31 GMT

You're pressing too long. Press the sync button for half a second max. Just very briefly. Then press the camera's button, just as briefly. Report back.

Re: Syncing problems new install

Beetle02 — Sun, 17 Jul 2016 02:28:21 GMT

That was it. The first time I had to hold it for about 2 seconds but for the other cameras just a quick press did it. On my second base station I had to hold it for one to two seconds for it to work. Thanks for the quick response.

Re: Syncing problems new install

jwortham — Sun, 18 Sep 2016 14:34:28 GMT

Had the same issue and tried many times. After the 1st camera, just a quick touch on the Sync button on the base made the difference. All synced fine. Was getting ready to take the camera back to the store as I was not able to get it to sync. Thanks

Re: Syncing problems new install

Limebird — Sun, 15 Jan 2017 20:32:45 GMT

I've tried this many times, trying to sync my first and only camera. Sync button never lights, no matter now gently, how long I push the led button? What should I do? Perhaps a bad base station? Do t think much of the product design at this point...

Re: Syncing problems new install

JamesC — Mon, 16 Jan 2017 19:31:13 GMT

Limebird,

The camera sync LED on the base should start blinking after briefly pressing and releasing the sync button. If you're still having trouble, consider rebooting the base station (using the on-off button) and try again.

JamesC

Re: Syncing problems new install

Bonafideplumbin — Thu, 02 Mar 2017 20:53:14 GMT

How do I tell if the cameras are syncing correctly

Re: Syncing problems new install

jguerdat — Fri, 03 Mar 2017 00:36:04 GMT

They show up on the Devices tab, you can live view and they record according to your modes and rules.