topic Re: No more alert notifications from Net Arlo's iOS app on iPhones? in Arlo

No more alert notifications from Net Arlo's iOS app on iPhones?

ant — Mon, 26 Sep 2016 22:24:42 GMT

Hello.

My family has both iPad and iPhone 6 Pluses installed with iOS v8.1.3 and Netgear Arlo (since 2/25/2015 night PST) apps. iPhones used show notification alerts from these installed apps before I turned off the base station yesterday morning, with its power button, for maintenance work on the physical home (too many e-mails and app alerts!).

After several hours, I physically powered it back on, iPhones no longer get Arlo apps' notifications. However, iPad's app gets the notifications. E-mailed alert notifications worked though. The weird part is that iPad never got these alerts before I powered off and on the base station. Only iPhones did. Now, it is reversed! Family member uses the same The "Friends" account, with full administrator access, under my primary account that I made when setting up Arlo if that matters.

What's wrong? We tried rebooting Netgear Arlo's base station through its web site, logging off and in again, checked settings online and in iOS apps, uninstalling and reinstalling apps in iPhones, etc.

Thank you in advance.

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

MarkDallas — Sun, 08 Mar 2015 19:01:06 GMT

We are getting app notices in our andriod and iPad but not on iPhone. App works on iPhone, notices are set up. Is there a bug?

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

ant — Sun, 08 Mar 2015 19:24:26 GMT

MarkDallas wrote:
We are getting app notices in our andriod and iPad but not on iPhone. App works on iPhone, notices are set up. Is there a bug?

Are you using the primary account in iPhone? Or the Friends' account? Also, was iPad's account fully logged out?

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

TomMac — Sun, 08 Mar 2015 19:24:41 GMT

MarkDallas wrote:
We are getting app notices in our andriod and iPad but not on iPhone. App works on iPhone, notices are set up. Is there a bug?

If your getting notices in the Android and Ipad, the system is set up....

So, a basic questions is, do you have the notifications turned on in your Iphone? Settings, notifications, arlo app, turn on.

If yes, then try to force a stop of the iphone app and restart then test. Worst case is I would delete and reinstall on the phone.

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

ant — Wed, 01 Apr 2015 19:37:35 GMT

I see notifications again with the logged in an Arlo's Friends (not main/primary) account. It is working for me in iOS v8.2. What about the rest of you with Friends accounts?

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

ant — Fri, 10 Apr 2015 23:20:31 GMT

ant wrote:
I see notifications again with the logged in an Arlo's Friends (not main/primary) account. It is working for me in iOS v8.2. What about the rest of you with Friends accounts?

FYI. Netgear confirmed that it was fixed and still working today.

"Case #: 24784183
Case Summary: Push Notifications on iPhone stopped working.
Product: Arlo

Update from NETGEAR:

Hi,

Our development team confirmed that they have implemented the fix for friend account push
notification issue few days ago.

It was a pleasure assisting you. Thank you for choosing NETGEAR. Have a great day!
Regards,

Ricardo
Expert ID: 8315
NETGEAR L2 Support Expert"

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

Joekewl415 — Thu, 17 Dec 2015 02:12:15 GMT

Hello I'm having this problem can I be assisted

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

mcmu12 — Thu, 17 Dec 2015 02:13:38 GMT

I need help with this also

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

Joekewl415 — Thu, 17 Dec 2015 02:15:44 GMT

Is there anyone how about Ricardo??? Expert Id 8315

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

Zmd003 — Thu, 17 Dec 2015 02:23:54 GMT

I just started having this issue today. I have tried uninstalling and reinstalling the app with now luck

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

Joekewl415 — Thu, 17 Dec 2015 02:33:18 GMT

Is there anyway I can be assisted with this ?? Someone anyone ?? And mine just started today as well come on arlo help us out

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

ArloMan — Thu, 17 Dec 2015 02:40:39 GMT

Mine not working as well. No notifications as of tonight. Must be on the Netgear side.

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

HP13 — Thu, 17 Dec 2015 03:15:46 GMT

Having the same problem as of today. This looks like a Netgear issue. No notifications on any IOS device - until today, push notifications were working on one iPhone and two iPads.

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

heidib — Thu, 17 Dec 2015 03:24:03 GMT

I just purchased the Arlo and I am having the same problem with app alerts on my iPhone 6. It worked for the first 2 days and now no longer works. I have done everything suggested here but still no app alerts. I hope this gets fixed soon on the app because I really liked those alerts!!

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

EthersTragic — Thu, 17 Dec 2015 03:34:23 GMT

This started happening to me today as well. I received push notifications this morning just fine. At around 6pm Pacific time I noticed I was no longer getting any notificaitons. I've chatted with support & they claim they are aware of the issue and are supposedly looking into it....

"Yhancy: As I checked, we received a handful of cases with the same issue as you are having right now. We are collating this cases and we will raise this in our next meeting. We do apologize for the inconvenience"

I really hope they address this ASAP!!

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

GH-in-MO — Thu, 17 Dec 2015 04:21:57 GMT

Having same issue. Started today.
One account. No friend account.
One iphone with app. Used to get push notices. Now I don't.
Please help.

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

EJinCA — Thu, 17 Dec 2015 04:54:36 GMT

I am having the same issue as well. Mine quit working this afternoon on both my Ipad and iphone and have not worked since. It is a feature I depend upon with this system.

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

Stevdev — Thu, 17 Dec 2015 05:14:18 GMT

Everything was working great for a week. However My Alerts suddenly stopped working this morning

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

JeffBo777 — Thu, 17 Dec 2015 05:18:11 GMT

Any Fix?!!?? THe SAME thing happened to me today also UGH!!! I NEED this feature.

Re: No more alert notifications from Net Arlo's iOS app on iPhones?

Sham1 — Thu, 17 Dec 2015 06:38:24 GMT

I just bought this two days ago..same thing, push notices for the first two days, now only email!! What's the problem?