topic Re: Firmware update killed my batteries? in Arlo

Firmware update killed my batteries?

JBFX — Thu, 29 Sep 2016 18:31:08 GMT

Hi there,

Last week, one of my two cameras wouldn't connect. When I went into settings, it said there was a firmware update in progress and not to remove the batteries. 3 days later, it was still the same. I tried removing the device, but when I added it, it still had the same message. So I finally decided to remove the batteries and put them back in, and once it found the device, the batteries were showing empty and that they would need to be replaced. They were showing full before the "firmware update" and the other camera batteries are still showing full.

Firstly, has this happened to anyone else?

Secondly, I'm a little bit annoyed, the batteries aren't that cheap. =/

Thanks

Re: Firmware update killed my batteries?

JamesC — Wed, 13 Apr 2016 15:44:21 GMT

JBFX,

I will reach out to you in a private message to gather more information on this issue.

JamesC

Re: Firmware update killed my batteries?

Frnkbonz — Thu, 12 Jan 2017 20:53:36 GMT

I have the same issue... i went through 16 batteries because it automatically tries to update and with the distance it causes me to burn through batteries

Re: Firmware update killed my batteries?

Frnkbonz — Thu, 12 Jan 2017 20:55:07 GMT

I have to climb ladders all over my house to get these cameras down and literally put the cameras near the base so if can update. To be honest, we should have the option to turn off auto updates.

Re: Firmware update killed my batteries?

jguerdat — Fri, 13 Jan 2017 00:17:38 GMT

Not a good idea. Bug fixes and enhancements are in the updates. Yes, sometimes other bugs get through but not always.