topic Re: Not connected messag in Arlo

Not connected messag

Lspeight — Thu, 29 Sep 2016 18:35:50 GMT

Bought and installed 4 cameras outdoors 2 months ago. All 4 worked perfectly until 1 week ago. Two cameras still work perfectly but the other two give not connected to the Internet message. The two that don't work are closer to the base station than the two that are still good. May be a battery problem, or thefts, or ? I'm 1500 miles away for another two months. Any ideas?

Re: Not connected messag

TomMac — Mon, 25 Apr 2016 00:30:09 GMT

The only thing you cna do remotely is reboot the base....

A few others have seen the cameras go off line with the last sw update...might be related

Re: Not connected messag

Lspeight — Mon, 25 Apr 2016 01:34:11 GMT

Good suggestion, Thanks. I rebooted base, but it didn't fix the problem I'm sorry to say.

Re: Not connected messag

jguerdat — Mon, 25 Apr 2016 12:34:25 GMT

Could also be dead batteries.

Re: Not connected messag

Lspeight — Mon, 02 May 2016 19:21:51 GMT

I doubt it's batteries. One of the disconnected did get a lot of movement pics and could have had a battery die, but the other had almost no activity--and they quit the same day. And two are still working a month later.

Re: Not connected messag

JamesC — Wed, 04 May 2016 15:13:04 GMT

Lspeight,

The next time you are on site, consider restarting the affected cameras (open and close the battery compartment door) and pay close attention to the camera LED as this will indicate if low/depleted batteries is the issue. You might also try removing the affected cameras and then go back through the sync process. Again, this would require you, or someone else, to be on site.

JamesC