topic Re: Problem connecting to the media server after firmware update in Arlo

Problem connecting to the media server after firmware update

falconair — Thu, 29 Sep 2016 18:35:26 GMT

Hi,

Just bought a new set of arlo couple of days ago.

After firmware update, the camera seems to be not working..

It shows that there is problem connecting to the media server.

Please advice.

Re: Problem connecting to the media server after firmware update

jguerdat — Sat, 23 Apr 2016 19:24:01 GMT

Since you're just getting started, remove all devices in Settings and use the reset button on the base to perform a factory reset. Open and close battery doors. Now use the Add Device button on the Cameras tab to add the base and then sync the cameras. This is a brute force method but may be faster than multiple other steps to accomplish the same thing.

Re: Problem connecting to the media server after firmware update

JamesC — Mon, 25 Apr 2016 19:00:24 GMT

falconair,

Are you still experiencing this issue? Please let us know!

JamesC

Re: Problem connecting to the media server after firmware update

falconair — Sun, 01 May 2016 08:15:04 GMT

Yes still experiencing the problem despite full reset. Bought the product but was not able to use it. Disappointed.

Re: Problem connecting to the media server after firmware update

jguerdat — Sun, 01 May 2016 14:22:27 GMT

If you're still in the store's return policy, try swapping it. Otherwise, create a trouble ticket for possible RMA.