topic Camera stay in Busy Mode when trying to test motion and positioning in Arlo

Camera stay in Busy Mode when trying to test motion and positioning

dd4e — Wed, 28 Sep 2016 20:50:53 GMT

I don't know if a software issue or hardware issue. One thing I notice is that since the new software update the cameras have been acting very strange. Last night i decided to replace the batteries in one of my cameras that was acting weird to see if that would resolve the issue. It would just stay on busy. Well I placed new batteries in the camera and it still wasn't working right. It's also very slow to respond. I tried to re-sync the camera and it still was very sluggish. When I tried to place it in test mode to test the motion and placement of the camera it would simply lock up and show "Busy" on the application. Then I decided to test the other 2 cameras and they started to give me the same inconsistent issues. Sometimes they would react to motion during the motion test and sometimes they wouldn't do anything at all. When I tried to do a reset of the homebase via the app it kept saying cameras are "Busy" so i couldn't reset the base via the app. So I just ended up unplugging the base and removing the batteries from the cameras to shut them off. Has anyone else experienced issues since the latest software update?

Re: Camera stay in Busy Mode when trying to test motion and positioning

JamesC — Mon, 18 Jan 2016 19:43:17 GMT

dd4e,

We experienced some server issues during a short period of time last week. These issues have since been resolved. Are you still experiencing this behavior?

JamesC

Re: Camera stay in Busy Mode when trying to test motion and positioning

George-1966 — Tue, 19 Apr 2016 01:03:57 GMT

Yes, just installed a new replacement camers and the app shows busy on motion mode and position mode. I dont know whats going on. Any fix availabel?

Re: Camera stay in Busy Mode when trying to test motion and positioning

jguerdat — Tue, 19 Apr 2016 12:09:47 GMT

Try power cycling the base and open and close the battery door to reset everything. Did that help?

Edit: Does this also happen when using the browser?