topic Deactivated account by accident in Arlo

Deactivated account by accident

Lalibums — Thu, 29 Sep 2016 18:37:48 GMT

Cannot get back online and panicking now can anyone help please

Re: Deactivated account by accident

Lalibums — Sat, 30 Apr 2016 09:06:20 GMT

Re: Deactivated account by accident

jguerdat — Sat, 30 Apr 2016 12:02:00 GMT

Use the Support link at the top and then Contact Support on the right. Lots of choices.

Re: Deactivated account by accident

JamesC — Mon, 02 May 2016 16:23:05 GMT

Lalibums,

What is keeping you from getting back "online". Are you getting an error message when trying to log in to your account? Please give us more details on the issue so we can help.

JamesC

Re: Deactivated account by accident

Lalibums — Wed, 04 May 2016 09:10:44 GMT

this problem has now been solved by one of your representatives

Re: Deactivated account by accident

jguerdat — Wed, 04 May 2016 14:14:32 GMT

Always nice to know what fixed things...

Re: Deactivated account by accident

allayah — Sat, 07 May 2016 02:08:23 GMT

I deleted 1 camera from camera list when batteries died , put new batteries in went through the sync process but cat figure out how to put camera back in my camera list. Any suggestions

Re: Deactivated account by accident

jguerdat — Sat, 07 May 2016 12:24:59 GMT

Simply replacing the batteries is all you should need to do - no need to resync. Since things aren't working, go to Settings and remove that camera. Now resync the camera normally. That should do it. In the future, change the batteries and watch the LED on the front of the camera. It should flash blue slowly and then quickly for several seconds. Once it's out it should be connected. If you see alternating blue and amber, it's updating firmware.