topic Re: Camera will not resync in Arlo

Camera will not resync

Vinson15 — Thu, 29 Sep 2016 18:37:13 GMT

my camera worked for a couple of months then disconnected, it will not resync

Re: Camera will not resync

jguerdat — Thu, 28 Apr 2016 12:41:25 GMT

Have you tried new batteries?

Re: Camera will not resync

Vinson15 — Thu, 28 Apr 2016 13:24:45 GMT

Yes, new batteries, rebooted system, removed camera from system...still nothing

Re: Camera will not resync

jguerdat — Thu, 28 Apr 2016 15:16:28 GMT

Does it sync? Regardless, create a trouble ticket - maybe the camera has gone ker-flooie (technical term).

Re: Camera will not resync

JamesC — Thu, 28 Apr 2016 18:00:32 GMT

Vinson15,

What is the behavior of the camera LED when pressing the sync button on the camera? Are you seeing any error messages on the cameras screen for this camera or does it not show up at all? If it is displayed on the cameras screen, consider removing the camera (Settings > My Devices > Select the affected camera > Remove Device). After removing the device, attempt the sync process again.

JamesC

Re: Camera will not resync

Vinson15 — Fri, 29 Apr 2016 14:45:51 GMT

Green light slowly flashes then amber rapidly, I have removed the camera from the base unit now it won't resync

Re: Camera will not resync

JamesC — Fri, 29 Apr 2016 15:16:36 GMT

Vinson15,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Camera will not resync

howdy — Thu, 30 Jun 2016 00:29:42 GMT

mine does the same thing. been waiting for support for over 15 minutes even though I am first in the queue

Re: Camera will not resync

JamesC — Thu, 30 Jun 2016 17:57:23 GMT

howdy,

What is the LED behavior when attempting to sync? Were you able to contact the Support Team to investigate the issue?

JamesC