https://community.arlo.com/t5/Arlo/Wire-free-system-is-unable-to-detect-my-phone/m-p/1139922#M1076 I have already used this system with my phone when I was in the US. Back in my home country I tried to connect the system via my phone, but the system fails to detect it. I'm using IOS. What's wrong? Wed, 28 Sep 2016 21:32:41 GMT Kiramaksim 2016-09-28T21:32:41Z https://community.arlo.com/t5/Arlo/Wire-free-system-is-unable-to-detect-my-phone/m-p/1139922#M1076 I have already used this system with my phone when I was in the US. Back in my home country I tried to connect the system via my phone, but the system fails to detect it. I'm using IOS. What's wrong? Wed, 28 Sep 2016 21:32:41 GMT https://community.arlo.com/t5/Arlo/Wire-free-system-is-unable-to-detect-my-phone/m-p/1139922#M1076 Kiramaksim 2016-09-28T21:32:41Z https://community.arlo.com/t5/Arlo/Wire-free-system-is-unable-to-detect-my-phone/m-p/1139983#M1077 <P>The first problem I see, is, not enough information.. What Netgear product doies your phone not connect to?</P> Thu, 15 Sep 2016 11:50:34 GMT https://community.arlo.com/t5/Arlo/Wire-free-system-is-unable-to-detect-my-phone/m-p/1139983#M1077 netwrks 2016-09-15T11:50:34Z https://community.arlo.com/t5/Arlo/Wire-free-system-is-unable-to-detect-my-phone/m-p/1140003#M1078 Arlo base station! It's unable to detect our phone. What other kind of information do u exactly wanna get? Or that's enough? Thu, 15 Sep 2016 12:51:32 GMT https://community.arlo.com/t5/Arlo/Wire-free-system-is-unable-to-detect-my-phone/m-p/1140003#M1078 Kiramaksim 2016-09-15T12:51:32Z https://community.arlo.com/t5/Arlo/Wire-free-system-is-unable-to-detect-my-phone/m-p/1140007#M1079 <P>Is this an R7000 - AC1900?</P> Thu, 15 Sep 2016 13:06:01 GMT https://community.arlo.com/t5/Arlo/Wire-free-system-is-unable-to-detect-my-phone/m-p/1140007#M1079 netwrks 2016-09-15T13:06:01Z https://community.arlo.com/t5/Arlo/Wire-free-system-is-unable-to-detect-my-phone/m-p/1140011#M1080 VMB3000 Thu, 15 Sep 2016 13:17:31 GMT https://community.arlo.com/t5/Arlo/Wire-free-system-is-unable-to-detect-my-phone/m-p/1140011#M1080 Kiramaksim 2016-09-15T13:17:31Z https://community.arlo.com/t5/Arlo/Wire-free-system-is-unable-to-detect-my-phone/m-p/1140021#M1081 <P>Not sure if you can actually connect a phone to an Arlo Base Station&nbsp;<a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/3034">@ElaineM</a>&nbsp;can you have a look at this please?</P> Thu, 15 Sep 2016 13:25:58 GMT https://community.arlo.com/t5/Arlo/Wire-free-system-is-unable-to-detect-my-phone/m-p/1140021#M1081 netwrks 2016-09-15T13:25:58Z https://community.arlo.com/t5/Arlo/Wire-free-system-is-unable-to-detect-my-phone/m-p/1140123#M1082 <P>Kiramaksim, netwrks</P> <P>&nbsp;</P> <P>It is not possible to connect any device other than Arlo Wire-Free cameras directly to the Arlo base station (VMB3000).</P> <P>&nbsp;</P> <P>It sounds like however, the customer is trying to access their existing Arlo account from their&nbsp;mobile device. You should be able to use the same login information to log in to your Arlo account via the mobile app. Are you able to login from a web browser?</P> <P>&nbsp;</P> <P>Are you getting an error message when attempting to login? At what point are you experiencing the issue?</P> <P>&nbsp;</P> <P>JamesC</P> Thu, 15 Sep 2016 17:10:27 GMT https://community.arlo.com/t5/Arlo/Wire-free-system-is-unable-to-detect-my-phone/m-p/1140123#M1082 JamesC 2016-09-15T17:10:27Z