topic Re: Infrared Mode or Problem? in Arlo

Infrared Mode or Problem?

Methman — Thu, 29 Sep 2016 18:38:25 GMT

My camera went out and had an orange light flashing from the camera itself. The error message in the app said it was offline. I didn't think it was the batteries because they weren't low, but when I took them out and put them back in the camera wouldn't come back on. I changed batteries and it came back on with this strange color. I tried the infrared trick and put a bright light in front, but it didn't fix it. Any thoughts?

I guess I can always just reset it. Thanks for your help!

Re: Infrared Mode or Problem?

jguerdat — Sun, 01 May 2016 14:26:11 GMT

The flashing amber LED indicates low battery. Guess the automatic low battery email didn't get sent to alert you.

The few things you can try to resolve the IR filter issue are:

1) Remove the camera from Settings and try resyncing it.

2) Turn night vision off, save, and back on, save.

3) Open and close the battery door.

4) Cautiously but firmly try hitting the camera on various sides with your hands to jar the filter loose.

5) Create a trouble ticket for possible RMA.

Re: Infrared Mode or Problem?

Methman — Sun, 01 May 2016 19:29:33 GMT

Thank you for your response and options to correct the problem, but they didn't work. I think you are right about the lens not retracting.

It appears this is a known issue, so I am disappointed it hasn't been permanantly fixed. I've recommend these cameras to so many people too...

How do I contact Arlo to fill out an RMA?

Can I do it online?

Thanks again for the help!

Re: Infrared Mode or Problem?

jguerdat — Sun, 01 May 2016 20:07:33 GMT

Support link at the top here, then Contact Support on the right side. Lots of options.

Re: Infrared Mode or Problem?

Methman — Sun, 01 May 2016 20:22:57 GMT

Thank you!