topic Re: Geofence Automations No Longer Working After New Arlo App Update in Arlo

Geofencing is not working

wenklaw — Tue, 26 May 2026 15:23:15 GMT

So geo fencing had been working for well over a year and now it’s not, anyone else ??

I knew it was only a matter of time until Arlo broke something again, useless

Re: Geofencing fcuked again

mariospk — Fri, 22 May 2026 11:11:16 GMT

Same issue!! Suddenly stopped working. Customer service was useless

Re: Geofencing fcuked again

wenklaw — Fri, 22 May 2026 11:22:58 GMT

They are shockers. Mine broke about 3 days ago

Re: Geofencing fcuked again

jguerdat — Fri, 22 May 2026 12:05:05 GMT

Mine is working as of last night. WHat phone, OS version and app version?

Re: Geofencing fcuked again

mariospk — Fri, 22 May 2026 12:26:19 GMT

App is 6.28.0 (25993)

IOS 26.5 on Iphone 17 Pro Max

Re: Geofencing fcuked again

wenklaw — Sat, 23 May 2026 05:24:16 GMT

6.28.0

iPhone 12 and 15

ios 26.4.2

i did however notice my partners phone was running previous version of Arlo so have updated and will report back as we are both out today so will see if geofencing works again, fingers crossed!

Geofencing does not seems to work

xduyck — Sat, 23 May 2026 06:43:32 GMT

Since the release of the new app the camera’s do no longer record activity when the system is on Geofencing mode.

the hub detects when I’m gone and home ( all good so far ) bit the camera’s do not record any activity. All cameras are active and the settings are set seems to be right. When I arrive back home I get the “ disarmed” so OK from that perspective.

Re: Geofencing fcuked again

wenklaw — Sat, 23 May 2026 09:31:33 GMT

Nope still not working after upgrading the iOS app.

what has happened? Has been working fine for months and then bang its broken.

Re: Geofencing does not seems to work

StephenB — Sat, 23 May 2026 12:07:13 GMT

@xduyck wrote:

Since the release of the new app the camera’s do no longer record activity when the system is on Geofencing mode.

What cameras?

Are you using custom modes, or the three built-in modes (Arm Away, Arm Home, Standby)?

If you are using the three built-in ones, can you post screenshots of your two geofencing automations?

Re: Geofencing fcuked again

jguerdat — Sat, 23 May 2026 12:52:23 GMT

Seems to be an iOS app issue. Have you used the app to go to Settings, Support and talked to official support? You may want to check the phone's settings for the app about location services. I don't have an iOS device so can't be specific.

Re: Geofencing fcuked again

mariospk — Sat, 23 May 2026 13:20:50 GMT

Followed all suggestions on the community. Also customer representative did not have a clue. Asked me to delete all automations and recreate them with no result.

Geofence Automations No Longer Working After New Arlo App Update

Ttonim — Sat, 23 May 2026 21:04:01 GMT

Hello,

Since updating the Arlo iPhone app to version 6.28.0, geofencing automations are no longer working correctly.

Before the update, everything worked perfectly:
When everyone left the house, the system automatically switched to “Arm Away” mode without any problems.

Since the new update, the automation no longer triggers reliably, or does not work at all. The system no longer activates “Away” mode when all family members leave the house.

I already checked:

iPhone location permissions set to “Always”
Background App Refresh enabled
Location Services enabled
Geofencing enabled in the Arlo app

Everything was functioning correctly before the update, so this appears to be caused by the new app version or the new automation system.

I also noticed that many other users are reporting similar geofencing problems after recent Arlo updates and the new app experience.

Please investigate this issue and restore the previous reliable geofencing behavior.

Thank you.

Re: Geofencing fcuked again

wenklaw — Sun, 24 May 2026 06:46:46 GMT

Seems strange the forum isn’t full of people having the same issue. I’m reluctant to delete all my automations as since the new app last year it was a bleeding nightmare to setup in comparison to how the old app worked with geofence

update, it appears many users are having the same issue with geofence no longer working after the last iOS arlo app update, jeez Arlo suck

Re: Geofence Automations No Longer Working After New Arlo App Update

wenklaw — Sun, 24 May 2026 06:44:36 GMT

Same here, I started a thread a couple,of days ago.

Geofencing broken since app update 6.28.0

skywalker_le — Sun, 24 May 2026 09:04:28 GMT

My Geofencing now longer works since Arlo released there latest App version 6.28.0. I have tried changing the location settings, using a different device, creating a new routine nothing appears to show the geofence at home. Is this a wide spread issue @Arlosupport, @Arlo are you aware of this?

Re: Geofencing fcuked again

wenklaw — Tue, 26 May 2026 15:29:38 GMT

I decided to enable the new 'custom mode' which effectively disables all other modes and also automations. I then set the custom mode to 'arm' when away and 'disarm' when at home using geofencing, again this doesnt work proving that my modes and automations arent the cause (they have been working for over a year) and Arlo have basically messed up yet again.

Fix the effing thing, god knows how many customers you have lost for being this bad but i for one have and will not ever recommend this garbage to even my worst enemy

Re: Geofencing fcuked again

sgt-muel — Sun, 24 May 2026 09:26:29 GMT

Geofencing automations no longer work since the application update V 6.28.0 (iOS 26.5 / iPhone 17 Pro Max)

Re: Geofencing fcuked again

HaraldZ — Sun, 24 May 2026 11:36:58 GMT

Same issue with 6.28.0 on iPhone 15 Pro Max and IOS26.5.

Re: Geofencing broken since app update 6.28.0

jguerdat — Sun, 24 May 2026 14:31:59 GMT

Android or iOS? The latter seems to have an issue for at least some users.

Re: Geofence Automations No Longer Working After New Arlo App Update

StephenB — Sun, 24 May 2026 17:57:53 GMT

@Ttonim wrote:

The system no longer activates “Away” mode when all family members leave the house.

I already checked:

iPhone location permissions set to “Always”

Background App Refresh enabled

Location Services enabled

Geofencing enabled in the Arlo app

Also check "available geofencing devices" in the privacy center section. Sometime the system will add something when the app updates. Mine added an ipad which is always home last time I updated, and that also broke "away" for me. Sometimes we've seen it add "ghost" devices, so make sure your actual devices are uniquely labeled - making that easy to spot.