topic Re: All cameras in Arlo

All cameras

Angela706 — Fri, 24 Apr 2026 11:29:14 GMT

With the latest update I’m getting this see pics

and it’s this version

I really would like to view my videos and one else having trouble

Re: All cameras

StephenB — Fri, 24 Apr 2026 12:20:23 GMT

@Angela706 wrote:

With the latest update I’m getting this

Are you also seeing this on a PC (my.arlo.com)?

Have you tried restarting the phone?

Re: All cameras

BrookeN — Fri, 24 Apr 2026 20:54:06 GMT

Please remove the doorbell from the account and add it back on.

https://kb.arlo.com/000062934/How-do-I-factory-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0

Re: All cameras

Angela706 — Sat, 25 Apr 2026 20:00:34 GMT

I haven’t tried rebooting iPhone but I’ll try it and see if it works.

Re: All cameras

Angela706 — Mon, 27 Apr 2026 00:41:30 GMT

Nope didn’t work and it’s not the doorbell camera it’s the app that’s not playing the video and it started after the latest update.

Re: All cameras

BrookeN — Mon, 27 Apr 2026 13:47:06 GMT

I was not asking for you to reboot the iPhone. I was asking if you could reset the doorbell and add it back onto the account.

Re: All cameras

Angela706 — Mon, 27 Apr 2026 14:21:23 GMT

It’s not the doorbell camera that’s acting up it’s viewing the videos that give me the error when I go to the app and try and view them any of them doorbell , side camera it doesn’t matter which camera.

Re: All cameras

BrookeN — Mon, 27 Apr 2026 15:57:34 GMT

You are going to need to reset the basestation. However, you will need to add each camera back onto the account.

https://kb.arlo.com/000062881/How-can-I-factory-reset-my-Arlo-SmartHub-or-Base-Station-Arlo-Secure-4-0

Re: All cameras

Angela706 — Mon, 27 Apr 2026 17:32:30 GMT

Yea I’m not doing that again done that with the last issue and it ended up being a program issue just like last time. I didn’t have any issues until this last update.

Re: All cameras

Angela706 — Tue, 28 Apr 2026 01:23:12 GMT

Software issue and they need to fix it and not take so long like the last one