topic Restore previous app version in Arlo

Restore previous app version

Alex1222 — Fri, 24 Apr 2026 06:49:24 GMT

Guys, your new app is a disaster. You just deleted to what i have been accustomed for year and introduced something different in every way. So, please either restate previous app or provide a choice for users to use one of two. If there’s no solution provided, I will drop my subscription.

Re: Restore previous app version

Edinburgh_lad1 — Fri, 24 Apr 2026 07:26:58 GMT

They won't do that.

Re: Restore previous app version

Andy_R_C — Sat, 25 Apr 2026 00:36:47 GMT

Agreed, They have made it so over complicated only a tech nerd could figure it out.
It'll be updating my system to another brand after almost 10 years.

Re: Restore previous app version

Alex1222 — Sat, 25 Apr 2026 07:09:22 GMT

Any suggestions in mind?

Re: Restore previous app version

Rod452 — Sat, 25 Apr 2026 08:03:40 GMT

I completely agree @Alex1222 – 'disaster' is the only fitting description. Several camera models (including my Arlo Q) were essentially rendered useless overnight due to this software update.
As I’ve mentioned in another thread, it’s incredibly disappointing that a major player like Arlo shows such a lack of commitment to sustainability by turning perfectly functional hardware into e-waste through a forced software change.
My experience with support was a disaster in itself – three hours of wasted time with no resolution. The help on this forum has also been minimal. Arlo needs to listen to your suggestion: admit the mistake and restore the previous app, or at the very least, give users the choice of which version to use.
I encourage everyone to share their honest experiences with Arlo on Trustpilot.

Re: Restore previous app version

StephenB — Sat, 25 Apr 2026 12:59:24 GMT

@Alex1222 wrote:

Any suggestions in mind?

If you describe the details of the behavior you want, perhaps we can help you get that (or something close to it) in the new app.