Customer Support

Marcus16c — Mon, 13 Apr 2026 18:31:43 GMT

The support given by this company is lazy, unhelpful and littered with incompetency. Whoever, designed the live chat AI needs to change careers.

I have the app via my father’s subscription. This means whenever I try to go to the live chat on my account and get put through to support, all it does is offer me plans and ends the conversation with no resolution.

Why not just do it though my fathers app? He’s in hospital, meaning whenever I go to see him I don’t want to be wasting time fixing things, not merry-go-rounding this support service.

Why do I need help? I have no access to my camera or recordings. I’ve tried all basic troubleshooting resolutions: removing and re-granting access, deleting app and redownloading, logging out and back in etc. (I work in IT hence my surety on this).

So I need help from someone directly, yet there’s no way to do it from my account because I’m in the UK Arlo doesn’t even have a contact number.

As if safety is your “first priority”. Try money instead.

Re: Support system is a joke

BrookeN — Mon, 13 Apr 2026 18:31:19 GMT

Are you trying to access the cameras on your account or you an authorized user on your fathers account and you are not able to view those cameras?

Re: Support system is a joke

Marcus16c — Mon, 13 Apr 2026 21:05:52 GMT

Authorised user, no camera access, no media in library but the phone calls come through to my phone when the bell rings. This setting isn’t activated on my fathers account

topic Re: Support system is a joke in Arlo

Customer Support

Re: Support system is a joke

Re: Support system is a joke