topic Re: Anyone know when cameras will start recording again? in Arlo

Anyone know when cameras will start recording again?

redman1139 — Thu, 09 Apr 2026 18:29:35 GMT

Does anyone know when camera's will start recording again? I have called support several times and they keep telling me its a backend server issue, affecting many customers. Tomorrow makes 1 week. It shouldn't take that long to fix unless they are re-coding the whole platform.

Recap: 7 cameras detect motion, alert, do not record. no record button when viewing live stream. Motion sensor, spot lights and Ir lights all light up, but no recording. Camera with a CVR contract will record motion, but does not record 24/7 like it used to before April 3rd.

Re: Anyone know when cameras will start recording again?

BrookeN — Fri, 10 Apr 2026 14:26:08 GMT

I have our team looking into this. I will reach out to you as soon as possible.

Re: Anyone know when cameras will start recording again?

BrookeN — Fri, 10 Apr 2026 18:53:48 GMT

This should now be resolved for you. Can you please let me know if you see the same behavior.

Re: Anyone know when cameras will start recording again?

redman1139 — Fri, 10 Apr 2026 19:02:52 GMT

well, the manual record button is back. But motion recording does not work, I am no longer signed up for any plan even though I was charged and CVR still does not work. The trail plan says it expired 4/5/2026.

Re: Anyone know when cameras will start recording again?

BrookeN — Fri, 10 Apr 2026 19:27:11 GMT

It shows that it is only on for the Floodlight. Can you check if the CVR is working on that camera?

Re: Anyone know when cameras will start recording again?

redman1139 — Fri, 10 Apr 2026 20:35:04 GMT

correct, cvr is only on 1 camera, floodlight. the other 7 are record on motion detection. the 7 do not record at all, the flood records motion only. and i have no plan again.

Re: Anyone know when cameras will start recording again?

BrookeN — Mon, 13 Apr 2026 14:26:14 GMT

When you click on 24/7 recording are you able select/deselect the CVR capable cameras? There is only 3 cameras allowed per location and they also have to be wired.

Re: Anyone know when cameras will start recording again?

redman1139 — Mon, 13 Apr 2026 17:20:38 GMT

Yes, I can turn the 24/7 off and back on. The floodlight is hardwired and shows it is plugged in.

Re: Anyone know when cameras will start recording again?

BrookeN — Mon, 13 Apr 2026 17:36:52 GMT

Can you please sign out of the account and reinstall the app.

Re: Anyone know when cameras will start recording again?

redman1139 — Mon, 13 Apr 2026 17:41:03 GMT

Done. And deleted all cached data as well. Same result.

Re: Anyone know when cameras will start recording again?

BrookeN — Wed, 22 Apr 2026 13:27:58 GMT

@redman1139 I sent you a dm, can you please respond to that at your earliest convenience.