topic Re: system disarming itself in Arlo

system disarming itself

htboat328 — Thu, 29 Sep 2016 18:46:54 GMT

My arlo system is also disarming itself throughout the day randomly. It has done this since the update when the geofencing was put into effect. I reset it multiple times but it still keeps turning itself off.

Re: system disarming itself

JamesC — Fri, 20 May 2016 15:24:08 GMT

This is a known issue. Engineering has identified the cause of this issue and are working toward implementing a fix as soon as possible. We appreciate your patience and will provide an update once the fix has been implemented.

JamesC

Re: system disarming itself

WG51 — Fri, 20 May 2016 16:07:02 GMT

I just recently purchased the arlo system on May14. I own a number of other netgear products as well. Everything seemed to work fine easy to set up but now the system keeps disarming itself. I wasn't having an issue until the most recent update. I was considering returning the product don't really expect these problems for this kind of money. The one camera that showed it was armed failed to record my kids coming into the house. The Arlo Q disarmed itself but the other camera showed it was armed but didn't record anything. I see netgear is aware of the issue but how long will it take to get this fixed? Being a new customer of the Arlo system I can't really determine if it will meets my needs if all of the functions aren't working properly. So how long will it take to resolve the problem?

Re: system disarming itself

Crestmead — Fri, 20 May 2016 19:37:41 GMT

Im having the same problem

Re: system disarming itself

Woodsy08 — Fri, 20 May 2016 21:53:45 GMT

My system keeps disarming still what's the ETA on the fix!

Re: system disarming itself

mastrouk — Sat, 21 May 2016 06:12:47 GMT

I am having the same issue. I just changed the mode to Armed using my laptop (not mobile device) and it looks that it's staying armed (for the time being). Try the same and see it it works with you unitl ARLO engineering come with solution

Re: system disarming itself

Crestmead — Sat, 21 May 2016 08:11:07 GMT

i tried that with the pc but still disarmed itself,though only one arlo q was doing it..i fixed the issue by removing the affected camera and reinstalling it but didnt put in the position for the geofence settings and so far so good :-).

Re: system disarming itself

JamesC — Mon, 23 May 2016 15:06:56 GMT

Update: A fix for this issue was deployed over the weekend resolving this issue. Please let me know if you are still experiencing any related issues.

Thank you,
JamesC

Re: system disarming itself

WG51 — Mon, 23 May 2016 15:24:29 GMT

What was the fix that was depoloyed over the weekend? What do I need to do to get it?

Re: system disarming itself

Schorschi — Mon, 23 May 2016 15:40:33 GMT

WG51 wrote:
What was the fix that was depoloyed over the weekend? What do I need to do to get it?

It's probably all serverside. So, nothing would need to be done by the users.

Re: system disarming itself

defilade — Mon, 23 May 2016 16:24:16 GMT

You don't need to do anything. I was having the same problem before and everything is working correctly now.