topic Troubleshooting in Arlo

Troubleshooting

Gatorsfam — Tue, 03 Mar 2026 12:25:24 GMT

I have a couple of cameras that keep going off line, even with new batteries. What might the issue be.

Re: Troubleshooting

StephenB — Tue, 03 Mar 2026 13:54:12 GMT

@Gatorsfam wrote:

I have a couple of cameras that keep going off line, even with new batteries. What might the issue be.

What camera model?

If you have some cameras that aren't having this issue, try swapping the cameras, and see if the problem moves with the camera, or stays with the location.

You can also check your wifi connection speed at the camera locations using your phone. Disable mobile data, just to make sure you are testing the wifi speed.

Re: Troubleshooting

jguerdat — Tue, 03 Mar 2026 14:43:29 GMT

Since the OP shows an original wireless camera as the product, it's connected to a base station. However, the OP does need to verify the camera model to be sure.

You can still use a WiFi app to see the signal strength at the cameras but that doesn't discount interference. I would bring a camera indoors for testing to see if that makes a difference. As @StephenB suggests, swapping cameras around with others that don't have the issue is also a good troubleshooting step.

Re: Troubleshooting

StephenB — Tue, 03 Mar 2026 15:56:25 GMT

@jguerdat wrote:

Since the OP shows an original wireless camera as the product, it's connected to a base station.

Most people do have their base near their home wifi router. In those cases the home wifi signal should be about the same as the base.

I wasn't meaning to suggest using a wifi analyzer, instead I was thinking speedtest (or the cloudflare equivalent). Persistent outdoor interference isn't all that likely, but if there is a nearby interference source, then you should get lower speeds and/or packet loss when testing your home wifi speed with Ookla or CloudFlare.

Indoor interference (base too close to router) is very possible. So make sure the base is as far away from the router as the supplied ethernet cord will reach (5-6 feet).

@jguerdat wrote:

However, the OP does need to verify the camera model to be sure.

A lot of folks don't actually know what they have, and end up just picking something. @Gatorsfam - the model you picked uses 4 CR132 batteries, not the square lithium batteries used in newer models.