topic Re: Device not connected in Arlo

Device not connected

dwendell — Thu, 29 Sep 2016 18:46:12 GMT

I have four arlo cameras, recently two of the cameras have gone off line and state "Your device is not connected. Make sure it's connected to your router and has a working Internet connection" the other two are working just fine. I purchase these late last year and have had no problems until recently. They will not connect, i get no lights, it just seems as if they just died somehow. Any suggestions? I have replaced the batteries in one of them and dtill nothing.

Re: Device not connected

susanco — Thu, 19 May 2016 17:03:24 GMT

I'm having the same problem and would appreciate any guidance.

Re: Device not connected

jguerdat — Thu, 19 May 2016 19:51:20 GMT

Try power cycling your base station. Try logging out and back in. Use the app or browser whichever one you're not using at the moment. Luck?

Re: Device not connected

JamesC — Fri, 20 May 2016 16:09:40 GMT

dwendell, susanco

What is the LED behavior of these cameras after opening and closing the battery compartment door? This could give us a clue as to why they are offline: What do the different LED behaviors on my Arlo Wire-Free camera mean?

JamesC