topic Re: Arlo portal - poor performance, general issues in Arlo

Arlo portal - poor performance, general issues

WillSmith-MRD — Thu, 19 Feb 2026 16:21:19 GMT

Hello all.

Hoping for a bit of guidance on this issue.

I'm working for a corp that happens to use around 100 Arlo cameras, all varying in model. Pro 3, Pro4, Floodlights, Pro 5, and essential indoors. The Arlo accounts we have all contain around 30-35 cameras each. The performance in the portal when viewing our cameras has been extremely sluggish or doesn't load at all, often displaying a blank white screen or just showing the Arlo logo and nothing else. This issue is consistent with multiple users in our IT Department. Cache is always cleared, we've also tried using a different browser, which didn't help. No browser extensions installed either.

We've also experienced several glitches/issues with the cameras across the board. Issues like the camera being online but not recording video, failing to reboot as the camera is busy indefinitely, errors when playing live feed video, recording detections failing, and even Green/Yellow/Purple hues on outdoor cameras specifically that cannot be fixed due to it being a hardware defect. Even playing the live feed has issues, mainly compression related, from the looks of the artifacting. This, of course, isn't the main topic, but it's what we've experienced.

Here's an example of the common issues I experience:

https://youtu.be/gG4fApjf_Bs

I tried to upload screenshots, but that didn't work. Images uploaded blank, so a video is necessary.

Every time I enter the portal or when clicking on a camera, there's usually an error. it takes between 5-15 seconds to actually redirect me at times.

Has anyone found any fixes for the poor portal performance? We're considering moving services if we can't find a fix.

Re: Arlo portal - poor performance, general issues

BrookeN — Mon, 23 Feb 2026 15:24:39 GMT

Can you please provide the email address associated with the Arlo account. You can send this information via DM.

Re: Arlo portal - poor performance, general issues

WillSmith-MRD — Mon, 02 Mar 2026 14:22:43 GMT

Hello!

I was contacted and provided the details requested but it seems like there's been major miscommunications.

The first call was to the incorrect number, so I wasn't able to accept the call. After specifying a 2nd time, we received a call but it was for an entirely different case related to someone's account being charged after a death of a family member. This call also happened during the lunch period of our department, so we weren't available. I'm really not sure what is happening, but I'd like to get these issues sorted.

I also have an update on the issues present on the account. Performance on the profile is still slow, that much hasn't changed. However, we've seen several of our cameras start having the no recording bug. I'd be happy to show this off and hopefully get assistance if Arlo support could reach out to the correct number, about the correct case, as well as reaching out during hours we're in office.

Re: Arlo portal - poor performance, general issues

BrookeN — Mon, 02 Mar 2026 14:23:21 GMT

@WillSmith-MRD I had reached back out to support and let them know that information. Can you please confirm if you have heard from support?