topic Re: Subsription not shown in overview in Arlo

Subsription not shown in overview

Yasmin_76 — Fri, 30 Jan 2026 16:32:37 GMT

I want to cancel my subscription, but my current plan isn't shown in the overview. What should I do?

Re: Subsription not shown in overview

ShayneS — Sat, 31 Jan 2026 01:06:06 GMT

I don't see an Arlo subscription associated with the email address to this username. You currently have the basic plan with 7 day free cloud recordings. Are you trying to close your account entirely ?

Re: Subsription not shown in overview

Yasmin_76 — Sat, 31 Jan 2026 07:30:10 GMT

That sounds strange, as the money (39 SEK) has been taken from my credit card and the receipt has been sent to this email address. Yes, I'm trying to close the account.

Re: Subsription not shown in overview

ShayneS — Mon, 02 Feb 2026 20:47:51 GMT

Hi @Yasmin_76

You can permanently delete your account by following this how-to article here.

Re: Subsription not shown in overview

Yasmin_76 — Tue, 03 Feb 2026 11:38:39 GMT

Hi,
I still use my doorbell and want to keep it, but that is not connected to the subscription. How should I proceed?

Re: Subsription not shown in overview

ShayneS — Tue, 03 Feb 2026 18:24:09 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible.