topic Re: I have had my 4 cameras up and working for a month now one camera won't record. Batteries are in Arlo

I have had my 4 cameras up and working for a month now one camera won't record. Batteries are good

MichaelKELLY — Thu, 29 Sep 2016 18:31:18 GMT

All 4 cameras have worked fine for about a month. Now one won't record. Batteries are good. It won't sync with router. I have rebooted router twice. Router blinks that it is ready to sync but camera sync light doesn't flash after holding down the sync button. HELP

Re: I have had my 4 cameras up and working for a month now one camera won't record. Batteries are

jguerdat — Tue, 17 May 2016 22:00:07 GMT

You only need to press the camera sync button, not hold it. I'm not sure what would happen if you held it.

Did you actually try new batteries? That or a bad camera would be the explanations for no LED flashing on the camera. If new batteries don't help, create a trouble ticket for further help and maybe an RMA.

Re: I have had my 4 cameras up and working for a month now one camera won't record. Batteries are

Jaci2013 — Tue, 06 Jun 2017 21:58:13 GMT

New battery still not working will not sync with base.

Re: I have had my 4 cameras up and working for a month now one camera won't record. Batteries are

Jaci2013 — Thu, 08 Jun 2017 17:42:57 GMT

Trouble ticket for camera not working RMA please help very upset no phone number to call.

Re: I have had my 4 cameras up and working for a month now one camera won't record. Batteries are

Jaci2013 — Tue, 06 Jun 2017 22:04:01 GMT

Yes I tried new batteries costing $30.00

Re: I have had my 4 cameras up and working for a month now one camera won't record. Batteries are

Jaci2013 — Tue, 06 Jun 2017 22:05:00 GMT

Re: I have had my 4 cameras up and working for a month now one camera won't record. Batteries are

JamesC — Thu, 08 Jun 2017 17:44:07 GMT

Jaci2013,

I can see you have an open case with support regarding this issue. Please let me know if you still need assistance.

JamesC