topic Re: Defective arlo base station power adapter in Arlo

Defective arlo base station power adapter

Keem — Thu, 29 Sep 2016 18:43:25 GMT

I received a faulty power adapter. After receiving my arlo, i plugged in the base station and tested all the cameras. All was good till i smelled something burning. To my surprise, the smell came from the power adapter. I quickly turned off the power and when i touched the adapter, there was sticky, clear liquid oozing out from the adapter seal. I am clueless. What happened? Did the insides get melted? 😕

Re: Defective arlo base station power adapter

TomMac — Mon, 16 May 2016 15:58:44 GMT

Keem wrote:
I received a faulty power adapter. After receiving my arlo, i plugged in the base station and tested all the cameras. All was good till i smelled something burning. To my surprise, the smell came from the power adapter. I quickly turned off the power and when i touched the adapter, there was sticky, clear liquid oozing out from the adapter seal. I am clueless. What happened? Did the insides get melted? 😕

Prob... it may have been a leaky capacitor or insulation from the wire, etc... It really shouldn't even get warm

Def, contact Netgear for a new one

Re: Defective arlo base station power adapter

jguerdat — Mon, 16 May 2016 16:51:36 GMT

Since it seems to be a new system, return the whole thing for a replacement system.

Re: Defective arlo base station power adapter

JamesC — Tue, 17 May 2016 20:01:44 GMT

Keem,

I will reach out to you in a private message to further investigate this issue.

JamesC

Re: Defective arlo base station power adapter

dalert — Sat, 18 Jun 2016 10:08:14 GMT

Hi James

Would it be possible to contact myself as well as I have a similar issue with a burning smell (minus the stickiness). My base station has no lights on, have tried different powerpoints and ports in modem but will not power on so seems to be the power adaptor.

Thanks heaps!

Re: Defective arlo base station power adapter

jguerdat — Sat, 18 Jun 2016 12:02:27 GMT

The answer will always be the same - create a trouble ticket. Use the Support link at the top here and then Contact Support on the right. You'll need an RMA and that's the only way to get it.