topic Re: Upgraded Arlo App in Arlo

Upgraded Arlo App

Gardenut — Sat, 15 Nov 2025 03:22:14 GMT

I accidentally logged out. When I logged back in, it "upgraded" the App, and I'm now missing some of the special groupings I had. Is it possible to go back to the "old" App?

Re: Upgraded Arlo App

Edinburgh_lad1 — Sat, 15 Nov 2025 08:42:02 GMT

No.

Re: Upgraded Arlo App

BrookeN — Mon, 17 Nov 2025 18:28:59 GMT

Once updated to the new app you cannot go back to the old app. However, if you have any questions regarding the new app, we would be more than happy to help.

Re: Upgraded Arlo App

Gardenut — Mon, 17 Nov 2025 21:27:16 GMT

I can't upgrade to the new app on my other device. Does that mean I can't use my other device for Arlo now?

Re: Upgraded Arlo App

StephenB — Mon, 17 Nov 2025 22:25:08 GMT

@Gardenut wrote:

I can't upgrade to the new app on my other device.

Why not? What device is it?

Re: Upgraded Arlo App

Gardenut — Mon, 17 Nov 2025 22:27:27 GMT

It's an old android phone, absolutely full (and I am not sure if the cracked screen adds to the issues, but I can't add / change any apps on it.

Re: Upgraded Arlo App

StephenB — Mon, 17 Nov 2025 22:29:39 GMT

@Gardenut wrote:

It's an old android phone, absolutely full (and I am not sure if the cracked screen adds to the issues, but I can't add / change any apps on it.

Are you using the username/password for the Arlo app on both phones?

Re: Upgraded Arlo App

Gardenut — Mon, 17 Nov 2025 22:30:37 GMT

yes

Re: Upgraded Arlo App

StephenB — Mon, 17 Nov 2025 22:34:59 GMT

@Gardenut wrote:

yes

Then you should be seeing the same interface.

What version of the app is running on the old phone?

Re: Upgraded Arlo App

DaWeav — Mon, 17 Nov 2025 23:44:20 GMT

I have been updated to the new app GUI experience.

I had geofencing setup, so why the new app GUI didn’t automatically create two replacement Automations for geofencing is confusing. Anyway, I had to fiddle around in the new GUI experience to disable the Custom Mode so that I could then create my two geofencing Automations to replace what I had before.

As for the Modes or Automations, one thing I noticed was that I could not setup a Customized Device Action to either Enable or Disable a Camera. Luckily, the SmartThings integration still works to Enable or Disable the Camera so thank you for maintaining the SmartThings integration for that. However, you might want to add this feature to your app. Because if I manually select a Mode in the Arlo app and the Camera is Disabled, then nothing works.

I like that Alro decided to incorporate “three” Modes by default instead of just two in this new GUI experience.

Overall, this new GUI experience is interesting, and it fixed the previous app’s geofencing notifications that had stopped working.

Re: Upgraded Arlo App

Gardenut — Tue, 18 Nov 2025 00:17:37 GMT

I'm not smart enough to know how to check....?

Re: Upgraded Arlo App

StephenB — Tue, 18 Nov 2025 17:19:07 GMT

@Gardenut wrote:

I'm not smart enough to know how to check....?

When you open the app, there should be an "about" section that will give you the version. I don't recall exactly how to find that in the old app interface, but start by looking in settings.

Also, the current app requires the phone to be running Android 9 or later. That could be the problem if the phone is 6+ years old. So check the Android version also. If you can't find that, post back with the specific model of the problem phone.

Re: Upgraded Arlo App

Gardenut — Sat, 22 Nov 2025 22:11:13 GMT

The other iss ue is that NOTHING WORKS. I've tried toggling between away, standby and home, but none of the cameras record. They are the old model VMC3030. I think my 30 day trial period will be over soon. Any advice before I toss ALL of them?

Re: Upgraded Arlo App

StephenB — Sun, 23 Nov 2025 00:33:55 GMT

@Gardenut wrote:

The other iss ue is that NOTHING WORKS. I've tried toggling between away, standby and home, but none of the cameras record. They are the old model VMC3030. I think my 30 day trial period will be over soon. Any advice before I toss ALL of them?

Can you make a manual recording while livestreaming one of the cameras?

Re: Upgraded Arlo App

Gardenut — Sun, 23 Nov 2025 00:45:25 GMT

I didn't think to try that - yes, I can record live views.

Re: Upgraded Arlo App

StephenB — Mon, 24 Nov 2025 12:07:38 GMT

@Gardenut wrote:

I didn't think to try that - yes, I can record live views.

Ok. So two issues:

you aren't getting motion-triggered recordings
One old phone is showing the old user interface

Let's focus on the first issue.

When you select routines, and then modes, and then Arm Away, you should see a "Device Rules" list that shows all your cameras. Are you seeing that? Or is that list empty?

Similarly, when you select routines->modes->Arm Home, you should see the same list that shows all the cameras. Are you seeing that?

When you select routines->modes->Standby the list should empty. Note Standby disarms all cameras (so is the same as the Disarm control you had before).

Re: Upgraded Arlo App

Gardenut — Mon, 01 Dec 2025 17:26:40 GMT

Why does this say "solved"??? It's NOT solved, I'm STILL not getting recordings, and I have 3 days left on my trial.

Re: Upgraded Arlo App

Gardenut — Mon, 01 Dec 2025 17:33:55 GMT

Why doesn't Arlo want to keep their customers???? I'll never recommend them.

Re: Upgraded Arlo App

BrookeN — Mon, 01 Dec 2025 18:27:47 GMT

@Gardenut there was no response since StephenB responded on November 24th. Can you respond to that post.

Ok. So two issues:

you aren't getting motion-triggered recordings
One old phone is showing the old user interface

Let's focus on the first issue.

When you select routines, and then modes, and then Arm Away, you should see a "Device Rules" list that shows all your cameras. Are you seeing that? Or is that list empty?

Similarly, when you select routines->modes->Arm Home, you should see the same list that shows all the cameras. Are you seeing that?

When you select routines->modes->Standby the list should empty. Note Standby disarms all cameras (so is the same as the Disarm control you had before).

Re: Upgraded Arlo App

Gardenut — Tue, 02 Dec 2025 02:48:39 GMT

Although I DO appreciate your help, I REALLY wish Arlo supported their product! I haven't been able to use my cameras for almost a month now, and now only have 3 days left before I have to make the decision to toss them in the trash. When I click on "arm away" or "arm home" or "standby" nothing changes. My cameras are listed below and don't change....so I'm not sure what you are trying to tell me.