topic Wrong camera sent to me from Arlo.com in Arlo

Wrong camera sent to me from Arlo.com

Frank1975 — Fri, 14 Nov 2025 12:54:15 GMT

Hello.

I ordered a 3. generation camera on Arlo.com, but they sent me a 2. generation instead. There is ABSOLUTELY no way to contact customer service in ANY way at ALL. No on webpage, chatbot .. anything. No e-mail.. phonenumber.. just nothing.

What do I do?

Please help me.

Re: Wrong camera sent to me from Arlo.com

Edinburgh_lad1 — Fri, 14 Nov 2025 13:24:30 GMT

That's standard, but @BrookeN and @ShayneS are extremely helpful on this forum, especially where everything else fails. Hopefully either will get in touch to help you.

Re: Wrong camera sent to me from Arlo.com

BrookeN — Fri, 14 Nov 2025 18:42:40 GMT

@Frank1975 I would be more than happy to help. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.