topic Re: Unable to Add Action in Routines on Web Portal in Arlo

Unable to Add Action in Routines on Web Portal

KachinaShadow — Tue, 14 Oct 2025 19:25:13 GMT

When trying to add a routine, in all modes on the web portal, the "next" is grayed out.

Re: Unable to Add Action in Routines on Web Portal

ShayneS — Wed, 15 Oct 2025 00:36:43 GMT

Have you tried clearing your cache?

Which browser is this occurring with? can you provide the exact steps to replicate the symptom. I tested on a Safari browser and can't replicate this messaging.

Re: Unable to Add Action in Routines on Web Portal

KachinaShadow — Wed, 15 Oct 2025 06:19:04 GMT

@ShayneS

Edge browser...clearing cache didn't help

Go to "Routines"
Pick any Mode

Under "Device Rules" select any device
Where it says "Then do this" click on the plus sign in the circle
Then the "Add an Action" popup appears, and you'll see that the "Next" is grayed out so you're unable to add an action that will run when triggered

Re: Unable to Add Action in Routines on Web Portal

StephenB — Wed, 15 Oct 2025 12:15:19 GMT

@KachinaShadow wrote:

@ShayneS

Edge browser...clearing cache didn't help

Go to "Routines"
Pick any Mode

Under "Device Rules" select any device
Where it says "Then do this" click on the plus sign in the circle
Then the "Add an Action" popup appears, and you'll see that the "Next" is grayed out so you're unable to add an action that will run when triggered

FWIW, I am also seeing this with Edge. The usual list with radio buttons (record a video, take a snapshot, turn on a light, activate siren, customize device) can't be displayed because "Next" is grayed out. It does work in my app.

Re: Unable to Add Action in Routines on Web Portal

ShayneS — Wed, 15 Oct 2025 15:20:10 GMT

@KachinaShadow I reported this as well. Thanks for letting me know.

Re: Unable to Add Action in Routines on Web Portal

ShayneS — Mon, 20 Oct 2025 15:47:53 GMT

I was able to press the next option on Chrome and safari today. Are you still experiencing this symptom?

Re: Unable to Add Action in Routines on Web Portal

StephenB — Mon, 20 Oct 2025 16:14:52 GMT

@ShayneS wrote:

I was able to press the next option on Chrome and safari today. Are you still experiencing this symptom?

"Next" is still grayed out for me using Edge.

Re: Unable to Add Action in Routines on Web Portal

KachinaShadow — Tue, 21 Oct 2025 15:40:13 GMT

@ShayneS @StephenB

Same here...still grayed out

Re: Unable to Add Action in Routines on Web Portal

ShayneS — Thu, 23 Oct 2025 18:12:12 GMT

With further testing, this wasn't reproducible on edge with version "141.0.3537.92 (Official build) (64-bit)"

Can you verify if you have this version? if not, can you update to this version and test again.

Thanks

Re: Unable to Add Action in Routines on Web Portal

StephenB — Thu, 23 Oct 2025 23:36:50 GMT

@ShayneS wrote:

With further testing, this wasn't reproducible on edge with version "141.0.3537.92 (Official build) (64-bit)"

Can you verify if you have this version? if not, can you update to this version and test again.

Thanks

I just updated, and am running 141.0.3537.99 (Official build) (64-bit). Same problem - I select a camera (I tried a Pro and the Ultra), then press the + sign next to "then do this". The "add an action" list in the pop-up is empty, and the "Next" is grayed out. This happens every time.

Re: Unable to Add Action in Routines on Web Portal

KachinaShadow — Fri, 24 Oct 2025 14:50:51 GMT

@ShayneS

I'm still on version "141.0.3537.92 (Official build) (64-bit)" and still have the same issues as @StephenB

Re: Unable to Add Action in Routines on Web Portal

ShayneS — Fri, 24 Oct 2025 16:46:27 GMT

Noted, I will inform the dev team.

Re: Unable to Add Action in Routines on Web Portal

ShayneS — Mon, 27 Oct 2025 18:25:46 GMT

@StephenB is it possible to provide a HAR log while replicating?

Re: Unable to Add Action in Routines on Web Portal

StephenB — Mon, 27 Oct 2025 23:40:41 GMT

@ShayneS wrote:

@StephenB is it possible to provide a HAR log while replicating?

Yes. Send me a PM with details on where you want it emailed.

Re: Unable to Add Action in Routines on Web Portal

KachinaShadow — Tue, 04 Nov 2025 15:41:57 GMT

@ShayneS
Seems to be working now 😁

Re: Unable to Add Action in Routines on Web Portal

ShayneS — Tue, 04 Nov 2025 17:47:40 GMT

@KachinaShadow Thanks for the update again. this should now be fixed as well.