topic Re: Video Playback (app) Will Only Play Once in Arlo

Video Playback (app) Will Only Play Once

KachinaShadow — Wed, 15 Oct 2025 16:15:03 GMT

New video playback issue on the app...

While the app playback hesitation/stutter issue still remains, there's now a new problem with playback on the app...it only allows you to play the video one time, after that tapping the play button does nothing. The only way to play the video a second time is to go back and select the thumbnail then play it again...but it still plays only one time.

It used to be, with the original hesitation/stutter issue, that when the entire video had played you could then tap the play button again and again (without going back to the thumbnail) and it would play smoothly.

Looks like trying to fix the hesitation/stutter issue has now created an additional issue.

Re: Video Playback (app) Will Only Play Once

BrookeN — Wed, 15 Oct 2025 16:21:54 GMT

I have sent this to our development team to look into. Since we are unable to get the logs to work, do you mind sending a short video of the behavior you are seeing?

Re: Video Playback (app) Will Only Play Once

KachinaShadow — Wed, 15 Oct 2025 20:34:55 GMT

@BrookeN

I thought it would be better to use a camera instead of a screenshot so you could see me pressing the play button multiple times. You'll have to excuse the quality as I was trying to hold & aim the camera which was also blocking my view of the button and back arrow. Let me know if you are able to view the link.

https://www.amazon.com/photos/shared/Zvdijwr0TDmTskdctqqQrA.JexPTbX3flhe_RM2JH8ioU

You'll also see that the videos still have the playback hesitation/stutter issue that Jeff was working on, although it doesn't show as well as an actual screenshot would.

Paul

Re: Video Playback (app) Will Only Play Once

BrookeN — Thu, 16 Oct 2025 13:02:59 GMT

Thank you for sending that video. Can you check to see if there is any updates and if you are still seeing the same behavior today?

Re: Video Playback (app) Will Only Play Once

KachinaShadow — Thu, 16 Oct 2025 15:22:40 GMT

@BrookeN

Hi Brooke,

Exact same behavior and no updates.

App version - 6.4.5.6040502 09/24/2025
Ultra 2 firmware - 1.070.54.0_3_14be8bc

Re: Video Playback (app) Will Only Play Once

BrookeN — Thu, 16 Oct 2025 15:48:20 GMT

You should be seeing an update within the next few days.. It will fix the behavior you are seeing.

Re: Video Playback (app) Will Only Play Once

KachinaShadow — Thu, 16 Oct 2025 16:02:39 GMT

@BrookeN

I'll look for it and let you know 😁

Re: Video Playback (app) Will Only Play Once

BrookeN — Mon, 20 Oct 2025 13:41:02 GMT

@KachinaShadow did you receive that update?

Re: Video Playback (app) Will Only Play Once

KachinaShadow — Mon, 20 Oct 2025 14:43:56 GMT

@BrookeN

Negative...no update yet

Re: Video Playback (app) Will Only Play Once

KachinaShadow — Tue, 21 Oct 2025 15:35:10 GMT

@BrookeN

Hi Brooke.

Still no app update...last update - 6.4.5.6040502 09/24/2025

Re: Video Playback (app) Will Only Play Once

KachinaShadow — Wed, 22 Oct 2025 16:26:21 GMT

@BrookeN
No update yet.

Re: Video Playback (app) Will Only Play Once

KachinaShadow — Tue, 28 Oct 2025 01:11:44 GMT

@BrookeN

Got the update and video playback issue seems to be resolved (plays smoothly) 😁

Re: Video Playback (app) Will Only Play Once

BrookeN — Tue, 28 Oct 2025 13:18:48 GMT

Thank you for the update! Yay, glad it is now resolved for you.

Re: Video Playback (app) Will Only Play Once

KachinaShadow — Tue, 28 Oct 2025 23:33:16 GMT

@BrookeN

Today, while testing the "routines" from the other post, I found that the videos are once again hesitating and jerky...even the few that I checked prior to posting the earlier message that they were now smooth.

Same thing happened last time they fixed this issue but that time it lasted a couple of days before going back.

Re: Video Playback (app) Will Only Play Once

BrookeN — Thu, 30 Oct 2025 13:09:19 GMT

I will let Jeff know. I am not sure why yours is showing as jerky as you are the only user still reporting this.

Re: Video Playback (app) Will Only Play Once

KachinaShadow — Thu, 30 Oct 2025 14:40:11 GMT

@BrookeN

@BrookeN wrote:
I will let Jeff know. I am not sure why yours is showing as jerky as you are the only user still reporting this.

Thanks Brooke...I guess I'm just special 😉😁

I'll keep you posted if anything changes

Paul

Re: Video Playback (app) Will Only Play Once

BrookeN — Thu, 30 Oct 2025 14:57:50 GMT

Sounds good, thank you.

Re: Video Playback (app) Will Only Play Once

KachinaShadow — Sun, 02 Nov 2025 15:58:07 GMT

@BrookeN

I just realized that I didn't go back and re-read this thread before answering your question.

Yes, the issue of only being able to play a video on the app only once (which was the actual topic of this thread) was resolved by the firmware update but for some reason I had it in my head that this thread was about the jerky/hesitating playback issue that Jeff was working on, which hasn't been resolved.

Sorry for the misleading answer...guess I should have at least two cups of coffee before looking at this stuff 😉

Paul

Re: Video Playback (app) Will Only Play Once

BrookeN — Mon, 03 Nov 2025 16:52:34 GMT

@KachinaShadow sounds like we are getting there. I did let them know you are still seeing the jerky behavior. I do not have any updates as of yet.