topic Re: Geofencing bug - location seems to be stuck in Arlo

Geofencing bug - location seems to be stuck

Coriolanus — Thu, 29 Sep 2016 18:49:14 GMT

I understand that GeoFencing is still in beta, but I appear to have encountered a show-stopping bug, at least for Geofencing. Specifically, Arlo seems to no longer update the locations of the two phones associated with geofencing in my household.

My phone is always marked as "Out of Zone" no matter where it is - whether it's in the zone or not. My wife's phone is always marked as "In Zone" no matter where it is, even if it is out. There seems to be no mechanism to reset the geofencing features, so I'm stuck.

Any ideas?

Re: Geofencing bug - location seems to be stuck

JamesC — Wed, 25 May 2016 17:28:42 GMT

Coriolanus,

It sounds like the app is not able to update your location. Do you have your phones data network and Location enabled on both devices?

JamesC

Re: Geofencing bug - location seems to be stuck

Coriolanus — Wed, 25 May 2016 21:08:00 GMT

All devices have location activated.

Re: Geofencing bug - location seems to be stuck

Coriolanus — Wed, 25 May 2016 23:54:28 GMT

I have noticed a second bug as well - the Arlo App on Android seems to be experiencing a battery drain due to the GPS being on and searching for location whenever the app is launched (or even inactive).

Re: Geofencing bug - location seems to be stuck

jguerdat — Thu, 26 May 2016 13:16:49 GMT

I haven't used geofencing much but I didn't notice much battery drain when I did. What are your location settings on the phone?

BTW, even inactive, the app has to be monitoring your location for GF to work.

Re: Geofencing bug - location seems to be stuck

Coriolanus — Thu, 26 May 2016 20:44:04 GMT

I understand that, but I didn't think that the Arlo App should be the #1 battery drain on my phone while inactive, keeping the GPS location services going constantly.

Re: Geofencing bug - location seems to be stuck

jguerdat — Thu, 26 May 2016 22:56:16 GMT

Are you saying that you've checked the battery usage in your phone settings and verified that Arlo is the heavy user?

Re: Geofencing bug - location seems to be stuck

Coriolanus — Thu, 26 May 2016 22:58:37 GMT

Yes.

Re: Geofencing bug - location seems to be stuck

jguerdat — Thu, 26 May 2016 23:04:27 GMT

Hmmm. About all you can try is to reinstall the app. I assume the phone is up to date?