topic Re: Battery life changed from 3+ months to 1 week? in Arlo

Battery life changed from 3+ months to 1 week?

MoreHotFeet — Thu, 29 Sep 2016 18:49:10 GMT

We've had our Arlo working for over a year but recently the battery life has plummeted from 3+ months to 1 week. The camera settings are the same. Any suggestions where to look?

Thanks.

Re: Battery life changed from 3+ months to 1 week?

jguerdat — Tue, 24 May 2016 20:55:12 GMT

Could be as simple as poor WiFi between the base and cameras. Check your devices in Settings and tell us your WiFi percentages.

Re: Battery life changed from 3+ months to 1 week?

MoreHotFeet — Wed, 25 May 2016 22:12:11 GMT

Not a wifi problem -- it's bad firmware on the camera.

I've spoken with two people on the support team and this is a known issue. I was told a fix is in a firmware update 1.2.5x.

Yesterday I was told it would update between 3:-5: am overnight but our camera didn't update. Today's tech told me that the fix is ready and will be released within a week.

Very disappointed in the response and fix availability. I've blown thru $60 worth of batteries in three weeks.

Re: Battery life changed from 3+ months to 1 week?

JamesC — Wed, 25 May 2016 22:32:07 GMT

MoreHotFeet,

I would like to assist you with this issue. Could you private message me your case number that you have open with support?

JamesC

Re: Battery life changed from 3+ months to 1 week?

jguerdat — Thu, 26 May 2016 13:19:25 GMT

MoreHotFeet wrote:
I've blown thru $60 worth of batteries in three weeks.

That's partly why a number of us use rechargeables. Check the Buying Tips and Options forum.