topic Support Not Working in Arlo

Support Not Working

CKS23 — Wed, 08 Oct 2025 15:22:16 GMT

I click on contact us and it comes back "ERROR something went wrong. try again."

This happens when i click on call a live agent. Also on the main website it says to click chat on bottom right of screen but there is nothing there (on bottom right of screen).

Anyways, how do i get ahold of support? Seems impossible.

Re: Support Not Working

StephenB — Wed, 08 Oct 2025 15:57:03 GMT

@CKS23 wrote:

I click on contact us and it comes back "ERROR something went wrong. try again."

This happens when i click on call a live agent. Also on the main website it says to click chat on bottom right of screen but there is nothing there (on bottom right of screen).

Try accessing the support center in the app (on your phone).

https://kb.arlo.com/000062993

Re: Support Not Working

CKS23 — Wed, 08 Oct 2025 17:11:23 GMT

I have been trying it on my phone (app). It doesn't work. Keep getting error message

Re: Support Not Working

ShayneS — Thu, 09 Oct 2025 21:35:42 GMT

@CKS23

Thank you for letting me know, I have escalated this for you and support Will be reaching out soon as possible.