topic Re: Any chance you can fix the light settings (constantly reset to default) in Arlo

Light settings (constantly reset to default)

GH2 — Wed, 01 Oct 2025 13:35:03 GMT

Every time I want to turn the light on for more than 5 minutes (default), I need to go into each camera I want to put the light on and then switch the light settings to always on. And even after doing this, the light will go out and setting reverted. Configurations don't persist past a day at max. Extremely dangerous when working and expecting to be in a lighted area!

Could we get a fix for this? If you can't store configurations, at least let me change the default so when its reset, it's my preferred setting. Come on now. Tried getting in touch with support via chat, but can't get past your firewall (I mean bot assistant).

My

Re: Any chance you can fix the light settings (constantly reset to default)

jguerdat — Sun, 07 Sep 2025 14:23:09 GMT

It's likely worth doing the remove/reset/reinstall process to see if that makes a difference:

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

Re: Any chance you can fix the light settings (constantly reset to default)

GH2 — Sun, 07 Sep 2025 18:19:42 GMT

Thanks for the reply, but factory reset has been performed many times. The issue is not new, its been persistent, and seemingly getting worse (resets quicker).

Re: Any chance you can fix the light settings (constantly reset to default)

GH2 — Fri, 12 Sep 2025 01:08:23 GMT

Issue persists

Re: Any chance you can fix the light settings (constantly reset to default)

sluthringer — Fri, 12 Sep 2025 10:09:00 GMT

I also have an Arlo Floodlight Camera which is wired in and constantly defaults to the 5 minute setting. I set the camera to stay on for one minute on the my.arlo.com portal, and ensure that all of my devices are set to 1 minute in the app but the device still resets itself to the 5 minute duration. Is there any fix to this?

Re: Any chance you can fix the light settings (constantly reset to default)

GH2 — Sun, 21 Sep 2025 01:33:43 GMT

@Arlo where me fix?

Re: Any chance you can fix the light settings (constantly reset to default)

BrookeN — Mon, 22 Sep 2025 14:01:57 GMT

@GH2 I sent you a direct message on September 12th asking for further information and if you could send. me logs. Can you please follow the steps within that message. I will send it again in case you did not receive the first one.

Re: Any chance you can fix the light settings (constantly reset to default)

GH2 — Mon, 29 Sep 2025 23:09:53 GMT

Can you please let me know what device you are using? Wired Floodlight Camera

Is it the app as well as the browser that you see this behavior? Don't quite understand. The light setting can be set in either, both of which produce the same behavior.

Can you tell me what firmware you are on as well? latest.. 1.7.1_468_d45b6b1

And if you wouldn't mind can you please send logs: No thank you. I have five devices, all purchased at different times and are all up to date. The behavior is the same across all five and is highly reproducible.

Re: Any chance you can fix the light settings (constantly reset to default)

GH2 — Mon, 29 Sep 2025 23:12:04 GMT

Another gripe is that the light will be turned off each time you end a live view.

Re: Any chance you can fix the light settings (constantly reset to default)

BrookeN — Tue, 30 Sep 2025 17:56:35 GMT

The logs help out development team look into the behavior you are experiencing further.

Re: Any chance you can fix the light settings (constantly reset to default)

GH2 — Wed, 01 Oct 2025 03:10:55 GMT

It's not specific to any device and highly reproducible.

Here are the steps to replicate:

1. Turn light settings to something other than 5 minutes.

2. Wait

3. Return to light settings (will be reverted to 5 minutes).

Someone else has already confirmed this.

Re: Any chance you can fix the light settings (constantly reset to default)

BrookeN — Wed, 01 Oct 2025 13:43:14 GMT

I reached out to the development team and provided this information. I will update the community as soon as possible.

Re: Any chance you can fix the light settings (constantly reset to default)

GH2 — Wed, 15 Oct 2025 23:38:20 GMT

I noticed that all my floodlights will be turned off if the page refreshes. Please relay to dev as well. Thanks

Re: Any chance you can fix the light settings (constantly reset to default)

GH2 — Thu, 30 Oct 2025 23:31:42 GMT

additional bug: Manual recording freezes (stuck on previous frame) when activity detected in zone. The video I was recording freezes and unable to view and the expected recording from activity never triggered?

where are we supposed to report bugs?

Re: Any chance you can fix the light settings (constantly reset to default)

BrookeN — Fri, 31 Oct 2025 13:04:22 GMT

Can you send a video of what you are seeing when manual recording?

Re: Any chance you can fix the light settings (constantly reset to default)

GH2 — Wed, 05 Nov 2025 03:44:44 GMT

Manual record like normal until the activity is detected and then the frame freezes for the remainder of the video.

Re: Any chance you can fix the light settings (constantly reset to default)

BrookeN — Wed, 05 Nov 2025 14:46:21 GMT

Have you logged out of the account and logged back in to see if that changes what you are seeing?

Re: Any chance you can fix the light settings (constantly reset to default)

GH2 — Wed, 05 Nov 2025 23:34:26 GMT

yes, I have to sign-in every 30 minutes or so on web due to inactivity

Re: Any chance you can fix the light settings (constantly reset to default)

BrookeN — Thu, 06 Nov 2025 14:35:55 GMT

So you are seeing this behavior on a web browser not the Arlo app. What browser are you using? Have you tried a different browser to seeif you see the same type of freezing?

Re: Any chance you can fix the light settings (constantly reset to default)

GH2 — Thu, 06 Nov 2025 18:39:52 GMT

The behavior is not specific to browser. Phone app also does same thing.