https://community.arlo.com/t5/Arlo/i-have-a-site-where-the-base-station-has-gone-missing-how-do-i/m-p/2460543#M101316 <P>Did you remove all devices that were attached to that old base before trying to add them to the new one? Also, the models you listed are just hardware revisions - we need to know the actual models. If the battery is removable look inside the battery compartment for a label that has VMCxxxx.</P> Tue, 23 Sep 2025 14:17:06 GMT jguerdat 2025-09-23T14:17:06Z https://community.arlo.com/t5/Arlo/i-have-a-site-where-the-base-station-has-gone-missing-how-do-i/m-p/2460507#M101315 <P>i have a site where the base station has gone missing, have purchased a new base station, now having trouble adding cameras back to it,</P><P>&nbsp;</P><P>i have an h4 &amp; h10 in my list as offline, how do i know what model to select&nbsp;</P> Tue, 23 Sep 2025 03:25:06 GMT https://community.arlo.com/t5/Arlo/i-have-a-site-where-the-base-station-has-gone-missing-how-do-i/m-p/2460507#M101315 AshV 2025-09-23T03:25:06Z https://community.arlo.com/t5/Arlo/i-have-a-site-where-the-base-station-has-gone-missing-how-do-i/m-p/2460543#M101316 <P>Did you remove all devices that were attached to that old base before trying to add them to the new one? Also, the models you listed are just hardware revisions - we need to know the actual models. If the battery is removable look inside the battery compartment for a label that has VMCxxxx.</P> Tue, 23 Sep 2025 14:17:06 GMT https://community.arlo.com/t5/Arlo/i-have-a-site-where-the-base-station-has-gone-missing-how-do-i/m-p/2460543#M101316 jguerdat 2025-09-23T14:17:06Z