topic Re: VMB3000 - after factory reset base station isn't discovered in Arlo

VMB3000 - after factory reset base station isn't discovered

bldintheplaceto — Sat, 13 Sep 2025 06:36:30 GMT

Hi,

I've pulled an old vmb3000 and camera out of a closet and tried to get it going. I've factory defaulted it, see the lights flash amber, after a while it comes back to a green power led and a green internet led. I removed the device from my arlo login.

I'm connected to a WIFI network hosted by the router it's connected to.

I can see the mac address on my router, I can ping it's address.

I can see the NTGR SSID.

No joy getting the arlo app to discover it via either the app on my phone or a browser.

Any way to force discovery?

Re: VMB3000 - after factory reset base station isn't discovered

jguerdat — Sat, 13 Sep 2025 12:48:22 GMT

While the base could be faulty, it's more likely that it has old firmware that can no longer be recognized by the current system. Since you can't add it to your account, you also can't update the firmware to be current.

Re: VMB3000 - after factory reset base station isn't discovered

bldintheplaceto — Sun, 14 Sep 2025 00:53:46 GMT

So is this terminal? Arlo support kindly declined to do anything helpful at all. Is it possible to load firmware on the box via USB?

Re: VMB3000 - after factory reset base station isn't discovered

jguerdat — Sun, 14 Sep 2025 14:57:44 GMT

Nope. The only way to update firmware is when it's connected to your account/servers.