topic Impossible to communicate in Arlo

Impossible to communicate

MH38 — Fri, 12 Sep 2025 03:01:49 GMT

I'm finding it impossible to communicate with this company and when I do go through chat channels am told lies. I have emailed and had no reply and then get a link to 'update your case or we will close it' which takes input then wipes it all and doesn't send when you hit Submit so the case will be closed even when the issue persists, it's very unhelpful and unfriendly.

So, how the hell are we supposed to get a resolution when it's clear you don't want to talk with your customer ?

Re: Impossible to communicate

StephenB — Fri, 12 Sep 2025 13:51:15 GMT

You could try posting your problem/issue here (in a new discussion thread). Perhaps we could help.

Re: Impossible to communicate

BrookeN — Fri, 12 Sep 2025 16:12:34 GMT

@MH38 the community is a wealth of information. You could post here and we would be more than happy to help. If you are still needing support once I gather more information on what you are needing assistance with, I can escalate it to support as well.