https://community.arlo.com/t5/Arlo/Help-onboarding-base-station/m-p/2459769#M101206 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1046185">@johntechmiami</a>&nbsp;wrote:<BR /> <P>i guess Arlo needs to reset the unit as we cannot get it active....</P> <HR /></BLOCKQUOTE> <P>I don't think they can reset it remotely (unless you are talking about homekit).</P> <P>&nbsp;</P> <P>If you left it in the store account, then you first need to remove it from that account.&nbsp; You can only have the hub attached to one account at a time.&nbsp;</P> <P>&nbsp;</P> <P>Next do a paper-clip reset of the smarthub.</P> <P>&nbsp;</P> <P>After the reset, check that the smarthub shows up in your router's attached device list.&nbsp; If it does, then try doing "Add device" again.&nbsp; If you use a VPN, then turn that off during the install.&nbsp; If you can't do this from your phone, then try doing it on a PC (my.arlo.com).&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 11 Sep 2025 12:28:40 GMT StephenB 2025-09-11T12:28:40Z https://community.arlo.com/t5/Arlo/Help-onboarding-base-station/m-p/2459749#M101204 <P>i guess Arlo needs to reset the unit as we cannot get it active....we had it in the store, but the Arlo system is no good for a business.</P> Sat, 13 Sep 2025 00:21:29 GMT https://community.arlo.com/t5/Arlo/Help-onboarding-base-station/m-p/2459749#M101204 johntechmiami 2025-09-13T00:21:29Z https://community.arlo.com/t5/Arlo/Help-onboarding-base-station/m-p/2459769#M101206 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1046185">@johntechmiami</a>&nbsp;wrote:<BR /> <P>i guess Arlo needs to reset the unit as we cannot get it active....</P> <HR /></BLOCKQUOTE> <P>I don't think they can reset it remotely (unless you are talking about homekit).</P> <P>&nbsp;</P> <P>If you left it in the store account, then you first need to remove it from that account.&nbsp; You can only have the hub attached to one account at a time.&nbsp;</P> <P>&nbsp;</P> <P>Next do a paper-clip reset of the smarthub.</P> <P>&nbsp;</P> <P>After the reset, check that the smarthub shows up in your router's attached device list.&nbsp; If it does, then try doing "Add device" again.&nbsp; If you use a VPN, then turn that off during the install.&nbsp; If you can't do this from your phone, then try doing it on a PC (my.arlo.com).&nbsp;&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 11 Sep 2025 12:28:40 GMT https://community.arlo.com/t5/Arlo/Help-onboarding-base-station/m-p/2459769#M101206 StephenB 2025-09-11T12:28:40Z