topic Re: I cannot cancel my account online in Arlo

I cannot cancel my account online

Ubsdell — Mon, 01 Sep 2025 13:34:02 GMT

I tried to cancel my account online but the process is broken.
I reached the screen at https://my.arlo.com/#/settings/subscription/cancel/refund/SERVICE-SECURE-FOUR-1 where I need to agree and cancel the service and it doesn't do anything.

I tried on my laptop on Chrome and on my iphone, both same experience.

Re: I cannot cancel my account online

StephenB — Mon, 01 Sep 2025 20:27:47 GMT

@Ubsdell wrote:

I reached the screen at https://my.arlo.com/#/settings/subscription/cancel/refund/SERVICE-SECURE-FOUR-1 where I need to agree and cancel the service and it doesn't do anything.

The subscription remains in force until the end of the billing period.

My understanding is that you should have received an email saying that.

Re: I cannot cancel my account online

Ubsdell — Tue, 09 Sep 2025 11:17:00 GMT

I haven’t received any email from Arlo about cancelling my subscription

Re: I cannot cancel my account online

BrookeN — Tue, 09 Sep 2025 13:46:33 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.