topic Re: Login unknown error in Arlo

Login unknown error

Retired_Member — Sat, 05 Jul 2025 17:11:23 GMT

I can’t sing in through my iPhone app, a message unknown error keep appearing, I have tried everything and still could not login

Re: Login unknown error

BrookeN — Mon, 07 Jul 2025 18:04:30 GMT

Have you been able to login to the Arlo app?

Re: Login unknown error

Retired_Member — Wed, 09 Jul 2025 00:18:18 GMT

no, i have not. i delete it a couple of times but have not been able to log in in the cell phone, in my ipad and in the website i was able! but not at the iphone

Re: Login unknown error

BrookeN — Wed, 09 Jul 2025 13:29:31 GMT

Can you delete the app fully out of the Phone so not just removing it from home screen but deleting it out from the library. And then once it is deleted download the Arlo app from the App store.

Re: Login unknown error

Retired_Member — Wed, 09 Jul 2025 17:36:15 GMT

i have done this multiple times, i even tried offloading the app and have not been able to connect through my iphone. the website and the ipad add works perfectly though. please help

Re: Login unknown error

Carlosbaigts — Tue, 15 Jul 2025 19:12:55 GMT

I Have The same problem!!!

I can long in to my app on my IPad but no with IPhone 16 Pro. I also u instales the app and instales it again and nothing. Please help

Re: Login unknown error

BrookeN — Tue, 15 Jul 2025 19:16:54 GMT

Can you send me a screenshot of the error you are seeing?

Re: Login unknown error

BrookeN — Tue, 15 Jul 2025 19:20:51 GMT

I have let the development team know of the behavior you are seeing. I will update the community as soon as possible.

Re: Login unknown error

BrookeN — Mon, 04 Aug 2025 14:02:39 GMT

Have you since been able to login to the account?

Can't log in

Sasha777 — Fri, 15 Aug 2025 18:25:43 GMT

I'm having trouble logging in. I get an unknown error message like most people have reported. Pictures attached. I don't know if the photos show up.

I'm running iOS 18.6.

Re: Login unknown error

Sasha777 — Sat, 16 Aug 2025 03:22:21 GMT

Hi Brooke. I have not been able to log in through the app. I can on a computer though.

Re: Login unknown error

BrookeN — Mon, 18 Aug 2025 15:04:47 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Login unknown error

BrookeN — Tue, 19 Aug 2025 17:05:10 GMT

I received your message, I sent this information to support. They will be reaching out to you as soon as possible.

Re: Can't log in

Mommadee — Sat, 23 Aug 2025 14:48:52 GMT

I am getting an error message when trying to log in to Arlo. I have removed the app. I can not get logged in on my phone, computer or tablet.

Re: Can't log in

BrookeN — Mon, 25 Aug 2025 14:09:45 GMT

Were you able to login to the account? If not, what device are you using?

Re: Login unknown error

efrainmc15 — Fri, 31 Oct 2025 23:33:45 GMT

I have the same issue, I’ve been trying to log in into my Arlo App on my iPhone and getting the same “unknown error” for almost a month. Can you please also help me?

Re: Login unknown error

BrookeN — Mon, 03 Nov 2025 15:13:46 GMT

Re: Login unknown error

BrookeN — Mon, 03 Nov 2025 16:55:18 GMT

@efrainmc15 thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible.