topic Subscription in Arlo

Subscription

StMargaret — Sat, 09 Aug 2025 21:37:31 GMT

My account says I don’t have a subscription but I am consistently being billed monthly. My cameras are up and running. There is no way to get support because the app says you need a subscription to access support (which I’m being billed for). I’ve seen multiple posts about this but no resolution. I will give the forum a chance as a last resort as there seems to be no help available. All I want to do is change my payment method which you can't do if Arlo says you have no subscription.

Re: Subscription

BrookeN — Mon, 11 Aug 2025 14:38:52 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Subscription

StMargaret — Tue, 19 Aug 2025 01:13:06 GMT

Not only do I not see an envelope to dm you but I do not see preferences on the profile settings.

Re: Subscription

StephenB — Tue, 19 Aug 2025 23:21:56 GMT

@StMargaret wrote:

Not only do I not see an envelope to dm you but I do not see preferences on the profile settings.

The envelope icon should be here:

The settings should be here: