topic Re: Login issues using the Arlo iPhone application in Arlo

Login issues using the Arlo iPhone application

JohD — Wed, 30 Jul 2025 18:55:41 GMT

Hi. I have changed my Arlo password. I am able to log into "my.arlo.com" account from my windows pc using my user id and my new password without any problem (and have tried a few times). If I try to log into my account from the Arlo application on my iPhone, I get an error message indicating that either my user id or password is invalid. I have tried to reinstall the Arlo application twice and have attempted to login a number of times on my iPhone and always get the same error message. Ideas?

Re: Login issues using the Arlo iPhone application

BrookeN — Thu, 31 Jul 2025 16:24:55 GMT

Make sure all open pages on the iPhone are closed, depending on the iPhone you generally swipe up and then swipe off all open pages. Then go into the app library and delete the app from the phone (not remove it from the home screen, but delete it.) Restart the iPhone, once the iPhone is back on then go into the app store and download the Arlo app and try again.

Re: Login issues using the Arlo iPhone application

JohD — Fri, 01 Aug 2025 16:43:54 GMT

I have tried what you mentioned without luck BUT it occurred to me that everything on my phone gets translated to french by default, so I assumed that my password may possibly get altered (via translation)? I changed my password so that it contains a very minimal number of specific special characters and my log in worked thereafter. However, I now have another issue. I get into the system but it tells me that I do not have a plan and I appear to be forced to subscribe, as I can not figure out how to bypass the subscription process. Thanks again.

Re: Login issues using the Arlo iPhone application

BrookeN — Fri, 01 Aug 2025 17:06:23 GMT

Can you provide a screenshot of what you are seeing please?

Re: Login issues using the Arlo iPhone application

JohD — Fri, 08 Aug 2025 14:42:10 GMT

Thank you for your assistance. A day later all was fine.

Re: Login issues using the Arlo iPhone application

BrookeN — Fri, 08 Aug 2025 15:26:46 GMT

Thank you for the update. I hope you have a great weekend.