topic Re: Base station offline. Getting "Your base station is not connected to the internet" er in Arlo

Base station offline. Getting "Your base station is not connected to the internet" error message.

natalieb10 — Mon, 26 Sep 2016 22:17:39 GMT

Just installed Arlo and can't get it to work properly. The LED internet light is green. The cameras are synced and are sending alerts, recording activity. My base station shows as 'offline' and I get the "your base station is not connected to the internet..." error message under the "Cameras" section both on the website and app. Anyone else have this issue?

Re: Base station offline. Getting "Your base station is not connected to the internet" er

TomMac — Fri, 20 Feb 2015 02:18:09 GMT

Is the firmware up to date on the base?

It should be 1.3.2261

SETTINGS, BASESTATION SETTINGS

Re: Base station offline. Getting "Your base station is not connected to the internet" er

natalieb10 — Fri, 20 Feb 2015 03:40:59 GMT

Good question. I went to my base station settings and can't click on or save anything -- the FW version button, location or auto update. I'm using an Android. I tried to restart the base station with no success. I don't see any base station settings like the FW version on the website, just the app. So buggy! I ended up deactivating the base station, but now I can't get it back!

Re: Base station offline. Getting "Your base station is not connected to the internet" er

natalieb10 — Fri, 20 Feb 2015 03:50:17 GMT

Ok, I just added back the base station and it worked!

Re: Base station offline. Getting "Your base station is not connected to the internet" er

TomMac — Fri, 20 Feb 2015 14:50:59 GMT

good to hear it's working.... most of the time the system either needs a reboot/reset to correct problems.

I have had a problem where a software update didn't complete properly, but it just required a restart of the base.

Next time, if you have a problem, please add the system your working on in the info... many here run multiple op systems and that will help you get the best answer in the fastest time.

Re: Base station offline. Getting "Your base station is not connected to the internet" er

burkeyb — Sat, 06 Jun 2015 20:15:10 GMT

Glad to hear Natalie is back to square one. I've got the exact same problem. Everything is working. Indicator lights perfect. Have reconnected to the Internet as well as power cycled the NetGear base station. Nada. Zilch. On what planet does everything set up smoothly? Still indicates the base station is offline.

Re: Base station offline. Getting "Your base station is not connected to the internet" er

natalieb10 — Sat, 06 Jun 2015 22:08:28 GMT

Try logging in and go to 'base station settings' and hit 'restart'. That's what worked for me - hope it works for you, too.

Re: Base station offline. Getting "Your base station is not connected to the internet" er

llib — Sun, 23 Aug 2015 23:40:03 GMT

I have rebooted, unplugged everything and started over but I am getting the same message as many people are. Please help!!!!

Re: Base station offline. Getting "Your base station is not connected to the internet" er

jguerdat — Mon, 24 Aug 2015 12:15:40 GMT

App or browser? Recently I have the browser stall on me so I log out and back in which then refreshes the screens properly. The Android app doesn't seem to need this.

Re: Base station offline. Getting "Your base station is not connected to the internet" er

CrysAsch — Thu, 17 Sep 2015 20:26:25 GMT

I am having the same problem. Using Window 8.1 with IE browser to login. Both cameras worked for a couple minutes then I started getting the "your base station is not connected to the internet". I have tried the factory reset, I have logged out and back in, I have connection to the internet through my other computers and Android. The only option that I have when I go to the Base Station setting is to Deactivate, which I have done.

Please let me know the next steps to having this work.

Thanks,

Re: Base station offline. Getting "Your base station is not connected to the internet" er

jguerdat — Fri, 18 Sep 2015 11:35:09 GMT

Again, have you tried logging out and back into the Arlo server when this happens?

Re: Base station offline. Getting "Your base station is not connected to the internet" er

CrysAsch — Wed, 23 Sep 2015 18:58:42 GMT

Yes. I have found that everything works on Android, but still have issues when trying to use Windows 8.1 and IE 11.

Re: Base station offline. Getting "Your base station is not connected to the internet" er

JamesC — Thu, 24 Sep 2015 17:06:57 GMT

CrysAsch,

If everything works on Android that at least tells us that the problem is isolated to the PC or the browser being used. Are you running any kind of anti-virus software? If you are consider disabling it and see if that resolves the issue. I would also encourage you to try using a different browser (Chrome, Firefox) to try and isolate if the problem lies only with IE 11. Let us know what you find!

JamesC

Re: Base station offline. Getting "Your base station is not connected to the internet" er

Uplink51 — Tue, 17 Nov 2015 16:37:33 GMT

I am having the same problem. Green lights on the base, cameras recording and viewable, but the "Your base station is not connected to the Internet. Please make sure it's powered on and connected to your router." message is all you can get on the "cameras" view in Windows 7, Windows 10, and Android. Just started today. Resetting the base did not help. I am thinking it's a bad firmware update...

Re: Base station offline. Getting "Your base station is not connected to the internet" er

JamesC — Wed, 18 Nov 2015 18:46:14 GMT

Uplink51,

Are you intermittently seeing this message or do you always see it? Do you get the same results when trying to access your account from a different network such as a 4g/3g connection on the mobile app?

JamesC

Re: Base station offline. Getting "Your base station is not connected to the internet" er

rldk — Sun, 20 Dec 2015 06:44:34 GMT

Getting the same issue here.

Restarted multiple times and no luck.

Deactivated the base station, reconnected, synced cameras, now nothing shows up.

System was working fine for a whole month until today...

Re: Base station offline. Getting "Your base station is not connected to the internet" er

texbeau — Sun, 20 Dec 2015 07:28:40 GMT

Getting same message even from a 4G connection.

Re: Base station offline. Getting "Your base station is not connected to the internet" er

Aquino — Sun, 20 Dec 2015 07:47:09 GMT

Getting the same error. No idea why. Was working fine a few hours ago.

Reset base station, deactivated it, renamed it, checked internet cable and connection, powered on and off, pulled batteries and put back in, all lights green, still getting disconnected message.

This is incredibly irritating. I am leaving on vacation in two days and now this is completely useless for the purpose I bought it for.

Re: Base station offline. Getting "Your base station is not connected to the internet" er

Aquino — Sun, 20 Dec 2015 08:08:36 GMT

i think this is a Netgear issue. The camera is still triggering when it senses motion and i'm still able to see the video. It might be a firmware update issue, but i can't update the firmware if the base station doesn't detect the internet connection.

Please, someone help find a solution to this. This partial functionalilty is unsettling my faith in this product. It's been great otherwise, but this might be a deal breaker for future expansion to more cameras.

Re: Base station offline. Getting "Your base station is not connected to the internet" er

Generic03 — Sun, 20 Dec 2015 08:08:36 GMT

Having the same issue, working fine all day today then tonight I am getting the "Your base station is not connected to the Internet. Please make sure it's powered on and connected to your router." all lights on the base station are green.