topic Re: Contact numbers in uk in Arlo

Contact numbers in uk

Abdal2020 — Thu, 13 Feb 2025 09:43:07 GMT

Hi there it has been a real challenge to speak to someone. I have been trying to ge the number look everywhere cannot find a number that I can call.

is there any possibility that I can speak with someone at Arlo.

Re: Contact numbers in uk

StephenB — Thu, 13 Feb 2025 12:58:27 GMT

@Abdal2020 wrote:

Hi there it has been a real challenge to speak to someone. I have been trying to ge the number look everywhere cannot find a number that I can call.

is there any possibility that I can speak with someone at Arlo.

You reach support using the support center in the app. Searching for a phone number usually leads to a scam support site.

Note you need an Arlo Secure subscription to contact support (unless you have a warranty issue). Phone support is an option - available between 6 am and 6 pm US pacific time.

If you see "Feed" and "Dashboard" in your app, then use this guide:

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

If you instead see "Library", then use this one:

https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

Re: Contact numbers in uk

BrookeN — Thu, 13 Feb 2025 15:40:47 GMT

@Abdal2020 I did notice you do not have a subscription. Is there anything we at the community can help you with. There are very knowledgeable community members @StephenB being one of those. Most if not all questions can be answered here.

Re: Contact numbers in uk

dilovia — Sat, 19 Jul 2025 17:16:33 GMT

Hi,

I do not require this subscription. My account has been charged with a renewal of a subscription for 2025-2026. However I cannot find any subscription under my account. What have I been charged for? I do not use the service and therefore do not require it. I have been unable to use my last subscription because it wasn’t working and couldn’t find your contact details to request for help. I tried to find your contact details but there isn’t any available.

I haven’t used the subscription for the past year and do not require a renewal so cancel any subscription you have on my account as soon as possible, provide a full refund of £54.90 and confirm. I look forward to hearing from you very soon.

Re: Contact numbers in uk

Ashishgurjar — Tue, 07 Oct 2025 15:43:29 GMT

Really very disappointing service. I have changed my router and not able to connect to WiFi from last 1 week ☹️. Connected to some one name Paul he asked me to wait and I was waiting for hours but no response . Tried everything but my cameras won’t connect to new WiFi 😭😭😭

Re: Contact numbers in uk

BrookeN — Tue, 07 Oct 2025 15:47:24 GMT

Have you tried these steps within this link?

https://kb.arlo.com/000062898

Re: Contact numbers in uk

jguerdat — Wed, 08 Oct 2025 14:24:19 GMT

@Ashishgurjar wrote:

Really very disappointing service. I have changed my router and not able to connect to WiFi from last 1 week ☹️. Connected to some one name Paul he asked me to wait and I was waiting for hours but no response . Tried everything but my cameras won’t connect to new WiFi 😭😭😭

The easiest and fastest thing to do is to go into the new router's settings for WiFi and change the SSID and password to what was used with the old router's WiFi. Any device that was previously connected to the old WiFi with then automatically connect to the new one with this change.

Re: Contact numbers in uk

07867462717 — Fri, 02 Jan 2026 16:50:25 GMT

I want to pay for it monthly, so let me know. So the cameras can be recalled, thank you.

Re: Contact numbers in uk

BrookeN — Mon, 05 Jan 2026 19:01:15 GMT

You can reach out to support through your app, you click on the silhouette on the top left and then click on contact support. You will follow the prompts from there.

Re: Contact numbers in uk

Ssdshortlets — Fri, 30 Jan 2026 11:55:57 GMT

I am having problems connecting my door bell to the wiifii network. Please help

Re: Contact numbers in uk

jguerdat — Fri, 30 Jan 2026 14:17:57 GMT

Try resetting the doorbell:

https://kb.arlo.com/000062934/How-do-I-factory-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0

Make sure your phone is connected to your WiFi (disable cell service if necessary), no VPN is in use and that your router is set to use WPA2 (AES) or another mode that supports that.

Re: Contact numbers in uk

StephenB — Sat, 31 Jan 2026 15:27:54 GMT

@Ssdshortlets wrote:
I am having problems connecting my door bell to the wiifii network. Please help

Best to start your own discussion thread...

Let us know the doorbell model, and the details on where you are getting stuck.