topic Re: Can't turn off my cameras on both of my base units in Arlo

Can't turn off my cameras on both of my base units

kenriccio1 — Mon, 24 Mar 2025 01:55:24 GMT

I can't turn off my cameras on both of my base units. Looks like an Arlo system issue. I had ones that were off that I was able to turn on but now I can't shut them off.

Re: Can't turn off my cameras on both of my base units

StephenB — Mon, 24 Mar 2025 12:20:09 GMT

@kenriccio1 wrote:

I can't turn off my cameras on both of my base units. Looks like an Arlo system issue. I had ones that were off that I was able to turn on but now I can't shut them off.

Does restarting one of the bases resolve it?

Re: Can't turn off my cameras on both of my base units

kenriccio1 — Mon, 24 Mar 2025 14:59:28 GMT

No it did not

Re: Can't turn off my cameras on both of my base units

StephenB — Mon, 24 Mar 2025 16:32:32 GMT

@kenriccio1 wrote:

No it did not

What model cameras and what model bases?

Re: Can't turn off my cameras on both of my base units

kenriccio1 — Wed, 14 May 2025 16:05:23 GMT

Pro 2 Camera and VMB54000 base

I can turn the cameras on and off from my computer, but not from the mobile app

Re: Can't turn off my cameras on both of my base units

BrookeN — Tue, 27 May 2025 13:25:19 GMT

Are you still seeing this same behavior @kenriccio1 ?

Re: Can't turn off my cameras on both of my base units

kenriccio1 — Tue, 27 May 2025 14:54:36 GMT

Yes I am still having this problem.

Re: Can't turn off my cameras on both of my base units

BrookeN — Mon, 02 Jun 2025 15:48:36 GMT

When you go into the Arlo Secure App and click on Devices ~ The three lines ~ it should bring you to the camera name with a toggle switch that you can toggle to off. Do you see these options? If not can you take a screenshot of what you are seeing?

Re: Can't turn off my cameras on both of my base units

kenriccio1 — Mon, 02 Jun 2025 16:29:30 GMT

I see the options but when I toggle from the app (enable device) on my phone or even my wife's phone, I get the spinning wheel . If I go to the camera from my computer I can turn the camera on and off with no problem. I also have an older base unit with cameras on it and it is the same problem where turning the cameras on and off from the phone app doesn't work but form the computer there is no problem. Since it happens on 2 base units and on both mine and my wife's phone it is an Arlo Android app problem.

Re: Can't turn off my cameras on both of my base units

BrookeN — Mon, 02 Jun 2025 19:58:33 GMT

Can I get what version of the app you are on please?

Re: Can't turn off my cameras on both of my base units

kenriccio1 — Tue, 03 Jun 2025 01:09:07 GMT

6.0.7_28865 released 5-23-25

Re: Can't turn off my cameras on both of my base units

BrookeN — Mon, 23 Jun 2025 13:33:37 GMT

Are you still seeing this same behavior?

Re: Can't turn off my cameras on both of my base units

kenriccio1 — Mon, 23 Jun 2025 15:53:19 GMT

Yes

Re: Can't turn off my cameras on both of my base units

BrookeN — Mon, 30 Jun 2025 20:51:36 GMT

It appears you have three accounts all granting access to eachother. Which account are you using to control the devices?

Re: Can't turn off my cameras on both of my base units

Edinburgh_lad1 — Mon, 30 Jun 2025 22:01:31 GMT

The cogwheel now became three lines.

Anyways, when I switch off cameras on devices, the tiles don't become hazy like they used to, making me think that those cameras that are switched off are actually on.

Re: Can't turn off my cameras on both of my base units

kenriccio1 — Tue, 01 Jul 2025 20:50:30 GMT

Every account encounters the same issue of not being able to turn the cameras on or off.

Re: Can't turn off my cameras on both of my base units

StephenB — Wed, 02 Jul 2025 12:12:53 GMT

@kenriccio1 wrote:

Every account encounters the same issue of not being able to turn the cameras on or off.

Does that include the primary account (the one to which the cameras were first installed)?

Re: Can't turn off my cameras on both of my base units

kenriccio1 — Mon, 14 Jul 2025 13:49:41 GMT

Yes, it includes the primary account

Re: Can't turn off my cameras on both of my base units

kenriccio1 — Mon, 14 Jul 2025 13:54:26 GMT

Mine are definately on or off if I do it from a computer but, from my or my wife's phone turnning cameras on and off doesn't work.

Re: Can't turn off my cameras on both of my base units

StephenB — Mon, 14 Jul 2025 14:08:13 GMT

@kenriccio1 wrote:

Mine are definately on or off if I do it from a computer but, from my or my wife's phone turnning cameras on and off doesn't work.

Are you using the same account credential on your phone as you are using on your PC?