topic Re: Delete my account in Arlo

Delete my account

HJC — Fri, 20 Jun 2025 02:42:43 GMT

Please delete my account. I don't have a settings or privacy option mentioned in any of the self service support threads.

Re: Delete my account

StephenB — Fri, 20 Jun 2025 11:50:31 GMT

@HJC wrote:

Please delete my account. I don't have a settings or privacy option mentioned in any of the self service support threads.

Note this is a user-to-user forum. The mods might help.

If you have a subscription, then I suggest canceling that first. If the subscription is reasonably close to the payment date, I suggest keeping the account until after that date (making sure you are not incorrectly billed before you delete the account).

You should see the settings in the KB article. Do you see "Feed" and "Dashboard" in your app menu? Or do you instead see "Library"?

Re: Delete my account

Edinburgh_lad1 — Fri, 20 Jun 2025 17:00:30 GMT

And I suggest keeping your account open for some time after cancelling the subscriptions. Numerous reports on here about users fraudulently being charged, even months after they cancelled. If you don't have a paid subscription or are confident that you'll not be charged anymore, then you should be able to delete your account from within the Arlo app: in Feed, it's 'Privacy Centre'.

Re: Delete my account

BrookeN — Mon, 23 Jun 2025 13:31:51 GMT

@HJC Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Delete my account

Retired_Member — Mon, 04 Aug 2025 20:48:34 GMT

Has anyone figured out how to delete an account? The listed instructions in support don't work and I'm not going to pay to delete the account. This company should be ashamed of how terrible the support is.

Re: Delete my account

StephenB — Mon, 04 Aug 2025 23:24:03 GMT

@Retired_Member wrote:

Has anyone figured out how to delete an account? The listed instructions in support don't work and I'm not going to pay to delete the account. This company should be ashamed of how terrible the support is.

Please don't double-post. I replied to your other one.