topic Email address and trusted devices no longer accessible - need to change the primary email address in Arlo

Email address and trusted devices no longer accessible - need to change the primary email address

Kazmania — Fri, 20 Jun 2025 00:23:11 GMT

I need to change the primary email address on the account - it was a work email I no longer have access to, and I have a newer phone. My spouse has complete access, but it does not let her make herself the primary, and she cannot add anyone to the account. How do you contact a support person to prove you own the account? I have hours into this project. Is there someone that can assist?

Re: Email address and trusted devices no longer accessible - need to change the primary email add...

ShayneS — Sat, 21 Jun 2025 01:00:03 GMT

@Kazmania

Can you PM me with the best contact method and I will have the team reach out to assist.

Re: trusted email no longer accessible - need to change the trusted email address

pops1660 — Fri, 24 Oct 2025 16:10:28 GMT

I reset password. The trusted email is no longer accessible - need to change the trusted email address.

Re: trusted email no longer accessible - need to change the trusted email address

ShayneS — Fri, 24 Oct 2025 23:34:38 GMT

@pops1660

Can you provide more details regarding the symptoms you are experiencing.

Re: trusted email no longer accessible - need to change the trusted email address

Kazmania — Sat, 25 Oct 2025 02:38:25 GMT

We are all set thank you, this was solved last June

Re: trusted email no longer accessible - need to change the trusted email address

pops1660 — Thu, 30 Oct 2025 16:35:09 GMT

I reset my password. Arlo keeps send a confirmation email to my Trusted email account. I no longer have access to that Trusted email account. How can I resent the Trusted email account.

Thank you for your help.

Re: trusted email no longer accessible - need to change the trusted email address

ShayneS — Thu, 30 Oct 2025 21:34:31 GMT

Hi @pops1660

Can you send me a private message with the best contact method, and I'll have the support team reach out.