topic Re: Camera is not working in Arlo

Camera is not working

Rsmc52 — Mon, 26 May 2025 21:11:06 GMT

My cameras have always worked well I hooked up to Starlink. Everything’s plugged in accurately. My Arlo main base is working fine. I cannot hook my cameras up, though why I’ve had these working for years and they were fine.

Re: Camera is not working

BrookeN — Mon, 02 Jun 2025 15:38:17 GMT

@Rsmc52 I sent you a direct message last week, did you receive that message? Were you able to get your camera to work?

Re: Camera is not working

Rsmc52 — Mon, 02 Jun 2025 16:17:17 GMT

I don't think I receive your message. Sorry. No they are still not working. I have unplugged everything and started over. It still won't let me add the cameras back on.

Re: Camera is not working

BrookeN — Mon, 02 Jun 2025 16:29:31 GMT

Can you provide what basestation you have?

Re: Camera is not working

Rsmc52 — Tue, 03 Jun 2025 12:28:23 GMT

Re: Camera is not working

BrookeN — Tue, 03 Jun 2025 13:25:08 GMT

Are you using an iPhone by chance to try to onboard the cameras? Can you try using the web browser or a different device by chance?

Re: Camera is not working

Rsmc52 — Thu, 05 Jun 2025 02:39:36 GMT

I am using an iPhone. I don't want to use a computer. I did it this way before.

Re: Camera is not working

StephenB — Thu, 05 Jun 2025 11:01:50 GMT

@Rsmc52 wrote:

I am using an iPhone. I don't want to use a computer. I did it this way before.

Sometimes a PC (my.arlo.com) will work when the phone doesn't. Once you've installed it, you'd see the camera on your phone as well.