topic Time stamp on cameras inaccurate in Arlo

Time stamp on cameras inaccurate

Gamer71 — Mon, 26 May 2025 03:28:25 GMT

I have pro5s and ultra 2s that are connected to base stations, and the time stamps are off anywhere from 3-10 minutes.

how do I fix this? It says they’re following the specified time zone but clearly it’s off

Re: Time stamp on cameras inaccurate

jguerdat — Mon, 26 May 2025 13:53:45 GMT

The time zone wouldn't account for a few minutes of being off. Have you rebooted the hub?

Re: Time stamp on cameras inaccurate

Gamer71 — Mon, 26 May 2025 20:47:23 GMT

Yes I have rebooted the hub

Re: Time stamp on cameras inaccurate

jguerdat — Tue, 27 May 2025 13:51:30 GMT

Try removing one camera and add it back to see if that clears it up, at least for that camera.

Re: Time stamp on cameras inaccurate

StephenB — Tue, 27 May 2025 13:58:09 GMT

@Gamer71 wrote:

I have pro5s and ultra 2s that are connected to base stations, and the time stamps are off anywhere from 3-10 minutes.

how do I fix this? It says they’re following the specified time zone but clearly it’s off

Have you tried rebooting your router?

Are you using your router's firewall? Or are you using something else for internet security?

I don't know what NTP (internet time) servers Arlo uses for time synchronization, but it is possible that your router/firewall (or perhaps your ISP) are not allowing the outbound connection from the smarthubs to those servers. If that happens the clock on the base stations will slowly drift.